About this role
*Position Type: *Full-Time, Permanent
*Hours:* Monday, Thursday, Friday - 9:00am - 5:00pm, Tuesday, Wednesday - 10:00am/11:00am - 6:00pm/7:00pm
*Location: *London, Ontario (Onsite)
*Vacancy Status:* Existing Vacancy
Rehab First Inc. is seeking a friendly, organized, and dependable *Receptionist* to join our team in London, Ontario.
Rehab First is one of Ontario's largest multidisciplinary assessment and treatment organizations, with a growing team of approximately 120 professionals across a variety of disciplines. Guided by our values of _sincerity, commitment, and self-improvement_, we are dedicated to restoring hope and function for individuals impacted by serious injury and illness.
About the Role
As our Receptionist, you'll be the first point of contact for clients, visitors, and callers, helping create a welcoming and professional environment. Working within our head office and onsite clinic, you'll support a variety of reception, administrative, and operational activities that keep our day-to-day operations running smoothly.
We're looking for someone who enjoys interacting with people, takes initiative, and can confidently balance multiple priorities while maintaining a high level of organization and attention to detail.
Key Responsibilities
Reception & Client Services
- Greet clients and visitors, providing a welcoming and professional experience.
- Answer and direct incoming calls, respond to general inquiries, and connect individuals with the appropriate team members.
- Support clinic appointment administration, including processing payments, issuing receipts, and maintaining accurate records.
Administrative & Office Support
- Manage incoming mail, faxes, and documentation, ensuring information is scanned, uploaded, and distributed appropriately.
- Maintain organized electronic and physical filing systems, including document uploads and file storage.
- Monitor office supplies and coordinate ordering and replenishment as needed.
- Assist with administrative processes, including forwarding required documentation to legal representatives and other appropriate parties.
Clinic & Team Support
- Help maintain a clean, organized, and welcoming clinic environment, including coordinating clinic laundry and cleaning shared therapy equipment and toys.
- Support new employee onboarding by coordinating home office supplies, equipment, business cards, and account setup.
- Maintain records for office access and shared equipment, including key fob assignments and equipment sign-outs.
- Provide additional administrative and operational support to team members as required.
Qualifications
- Previous experience in a reception, customer service, office administration, or similar role.
- Strong interpersonal and communication skills, with a professional and courteous approach to client interactions.
- Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
- Confidence using computers, office technology, and common administrative software.
- Proficiency with Microsoft Office applications; experience with electronic filing systems and multi-line phone systems is an asset.
- Strong problem-solving skills, initiative, and the ability to work both independently and collaboratively.
- Ability to handle sensitive information with professionalism and confidentiality.
Why Join Us?
- Competitive compensation
- Comprehensive benefits package
- Pension matching program
- Vacation entitlement and paid sick time for eligible full-time employees
- The opportunity to contribute to a team dedicated to making a meaningful difference in the lives of others
_AI (Artificial Intelligence) is not used to screen or evaluate resumes. Every application is reviewed by our HR team, which allows us to fully consider your skills, background, and potential fit for the role. _
_Rehab First is an equal opportunity employer and is committed to providing accommodation in accordance withe the Ont