About this role
Company: HDI Global SE Canada Functional Area: IT Travel: Not required Hours of Work: Minimum 16 hours/week, Monday ? Friday, 8:30 a.m ?5:00p.m.
In Return
F lexible scheduling around school commitments, with additional hours possible during school breaks. We are seeking a motivated, detail-oriented individual to join our growing team in Canada as a Part-Time IT Support Associate. No prior experience is required. Reporting to the Head of Operations and working closely with our Head Office IT team in Germany, the successful candidate will provide day-to-day technical support and assist with routine IT operations. This is an excellent opportunity for current IT students with strong organizational, problem-solving, and communication skills and an interest in technology to gain hands-on experience in IT support, troubleshooting, and customer support within a professional corporate environment.
About Us
HDI Global SE delivers a comprehensive service-based offering to the commercial and specialty insurance markets. Our strategy is to create sustainable growth and build a robust company that operates successfully worldwide. Our highly competent team is committed to delivering market-leading insurance solutions. We are part of the Talanx Group, one of the major European insurance groups, with insurance revenue of EUR 49.0 billion (2025), and more than 120 years of experience in industrial insurance. HDI Global SE operates in more than 175 countries across the globe with over 5,500 employees worldwide.
Financial strength ratings: AM Best A+ (Stable), Standard & Poors AA- (Very Strong, Outlook Stable). At HDI, we offer employees the advantages of an international organization within a modern, dynamic work environment in the heart of downtown Toronto that both challenges and rewards. We foster strong internal and external communication and achieve our objectives through our core values of Together, Ownership, and Performance. Employees are encouraged to contribute their ideas and play an active role in shaping the future of our company.
Key Responsibilities
- IT Support & User Assistance Provide first-level IT support to employees for hardware, software, and system-related issues.
- Troubleshoot issues relating to Windows, Microsoft 365, printers, and other workplace technologies.
- Assist users with account access, password resets, and basic system navigation.
- Log, track, and follow up on support requests to ensure timely resolution.
- Escalate complex issues to Head Office IT as required.
- Assist with user onboarding and offboarding activities, including account setup and access changes.
- Support software installations, updates, and standard device configurations.
- Assist with testing and validation during system upgrades and enhancements.
- Help maintain IT asset inventory and equipment records.
- Maintain accurate IT support documentation, procedures, and user guides.
- Assist in creating end-user support materials and basic training resources.
- Support adherence to established IT, data protection, and security procedures.
- Identify opportunities to improve support processes and enhance the user experience.
Your Profile
- (Skills, Qualifications & Experience) Currently a first- or second-year student pursuing a diploma or degree in Information Technology, Computer Science, or a related field.
- Previous IT support experience is an asset but not required.
- Strong interest in technology, troubleshooting, and customer support.
- Proficient in using Outlook, Word, Excel, and Teams, with basic knowledge of Windows and Microsoft 365 knowledge.
- Familiarity with computer hardware, printers, and common desktop applications.
- Exposure to IT ticketing systems is an asset.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Service-oriented, with a willingness to assist and support others.
- Able to work independently, prioritize tasks, and meet deadlines.
- Strong attention to detail and organizational skills.
- Positive...