About this role
About Our Clinic
We are a stable, well-organized dental practice where long-term relationships with both patients and staff truly matter. Our clinic values consistency, respect, and clear communication. Many of our team members have been with us for years, and we are looking for someone who wants to grow with us long-term.
Equipped with digital X-rays and cutting-edge clinic systems, we pride ourselves on delivering an exceptional patient experience. We use *Akitu One*, the fastest-growing cloud-based dental patient management software, ensuring our administrative workflows are smooth, modern, and efficient.
What We Value Most
- Integrity & Reliability
We want someone who is dependable, honest, and committed to building trust over time.
- Respect for SOPs & Structure
Our systems provide clarity and consistency for both patients and our team. We value people who appreciate an organized workplace and are comfortable following established procedures.
- Financial Responsibility
Accurate payment handling, insurance tracking, and patient account management are essential for long-term clinic stability.
- Team Loyalty & Collaboration
We are looking for someone who contributes positively to the team, communicates openly, and supports a respectful workplace culture.
What You Will Do
- *Patient Reception:* Greet patients warmly, manage the check-in/check-out process, and maintain an inviting front-desk atmosphere.
- *Scheduling:* Coordinate, optimize, and manage patient appointments using our cloud-based system to keep the clinic running on time.
- *Communication:* Answer phone calls, respond to patient emails, and manage appointment confirmations or follow-ups.
- *Billing & Insurance:* Process dental insurance claims, handle digital payments, and manage day-to-day patient accounts.
- *Clinic Support:* Assist with basic office administrative tasks and maintain digital patient records accurately.
What We Are Looking For
- *Experience: *At least one year of previous dental reception experience is required.
- *Tech-Savvy:* Strong computer skills are required. Experience with cloud-based software or *Akitu One* is a massive asset, though we are happy to fully train the right candidate.
- *Communication:* Excellent verbal and written English communication skills. Additional language skills matching our local Surrey community are a plus.
- *Traits:* A positive attitude, excellent multitasking abilities, and a reliable work ethic.
Who You Are
- You have 1+ years of dental reception experience in Canada
- You are looking for a stable, long-term position
- You value structure, professionalism, and mutual respect
- You take pride in being consistent, trustworthy, and detail-oriented
- You exercise good judgment and know when to seek guidance or escalate an issue
What We Offer
- Competitive compensation based on experience
- Extended health and Dental benefits
- Free on-site parking, with a bus stop conveniently located in front of the clinic
- Comprehensive training on Akitu One and clinic systems
- A supportive, professional and well-established team
- A stable, long-term opportunity with room to grow
Pay: $23.00-$28.00 per hour
Expected hours: No less than 30.0 per week
Benefits
- Dental care
- Extended health care
- On-site parking
Experience
- Dental receptionist: 1 year (required)
Work Location: In person