About this role
WHY JOIN CRYSTAL DREAMS? ?
Crystal Dreams is a growing Canadian company specializing in natural crystals, gemstones, jewelry, and wellness-inspired products. With three retail locations across Montreal and Laval, we are passionate about creating a welcoming and inspiring shopping experience while encouraging personal growth, spirituality, and well-being.
At Crystal Dreams, we believe that our success starts with our team. We pride ourselves on fostering a positive, collaborative, and dynamic work environment where employees can develop new skills, take on exciting challenges, and grow alongside the company.
Discover our world: Instagram ? @crystal.dreams
WHAT MAKES CRYSTAL DREAMS SPECIAL?
- *A growing Canadian company:* Join one of Canada's prominent retailers of crystals, gemstones, jewelry, and natural products.
- *A supportive and dynamic team:* Work alongside passionate, motivated individuals who value teamwork, creativity, and positivity.
- *Opportunities for growth:* As our company expands, we encourage employees to develop their skills, take on new responsibilities, and explore career advancement opportunities.
- *A meaningful mission:* Be part of a company that values community, personal growth, spirituality, and well-being.
- *A unique work environment:* Surround yourself with beautiful crystals, inspiring products, and a welcoming atmosphere every day.
ABOUT THE POSITION
We are currently looking for a *Customer Service Representative* to join our team at our *Laval location*.
We are seeking a friendly, enthusiastic, and dependable individual who enjoys interacting with customers, works well in a team, and takes pride in delivering exceptional service.
The ideal candidate is approachable, organized, eager to learn, and comfortable working in a fast-paced retail environment. An interest in crystals, gemstones, and wellness-inspired products is a strong asset!
KEY RESPONSIBILITIES
- Welcome customers warmly and provide friendly, professional, and attentive service.
- Assist customers in finding products and answering questions about our merchandise.
- Process purchases, returns, and exchanges accurately using our point-of-sale (POS) system.
- Handle cash, debit, and credit card transactions.
- Perform basic computer and administrative tasks using Mac OS and Google Workspace.
- Maintain a clean, organized, and visually appealing store environment.
- Restock shelves, label merchandise, and organize product displays.
- Receive, unpack, verify, and organize incoming shipments.
- Learn about our products to confidently guide customers and make appropriate recommendations.
- Assist with daily store operations and collaborate with team members to ensure everything runs smoothly.
- Demonstrate initiative, adaptability, and a willingness to take on new tasks.
QUALIFICATIONS & REQUIREMENTS
Required
- Minimum *1 year of customer service or retail sales experience*.
- Minimum *1 year of cash register or POS experience*.
- *Bilingual in French and English (mandatory)*, with strong communication skills in both languages.
- Comfortable using computers and learning new software, including Mac OS, Gmail, Google Drive, and Google Sheets.
- Excellent interpersonal and customer service skills.
- Strong organizational skills and the ability to multitask effectively.
- Reliable, punctual, professional, and respectful of assigned schedules.
- Ability to work independently and collaboratively as part of a team.
- Positive attitude, willingness to learn, and strong problem-solving skills.
Considered an asset
- Interest or knowledge in crystals, gemstones, jewelry, spirituality, or wellness products.
- Familiarity with Microsoft Word, Excel, and social media platforms.
- Experience with inventory management, merchandising, or receiving shipments.
EMPLOYEE BENEFITS & PERKS
- *Generous employee discounts* on our crystals, jewelry, and other merchandise.
- *Career development and advancement opportunities* with