About this role
Junior Telephone Adjuster Salary Range: $50,000 - $57,000 annually Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay. Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process. This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.
What You'll Do
- Investigate and manage claims submitted by policyholders.
- Review policy coverage and determine claim eligibility.
- Gather and analyze information required to assess and resolve claims.
- Communicate with insureds, brokers, third parties, vendors, and authorities as required.
- Negotiate and settle claims within established authority levels.
- Maintain accurate documentation and claim files.
- Provide professional, timely, and empathetic customer service throughout the claims process.
- Collaborate with team members while managing your own workload effectively.
- What We're Looking For College diploma or university degree.
- Knowledge of the Property & Casualty insurance industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Ability to work both independently and as part of a team.
- Accurate computer and keyboarding skills with strong attention to detail.
- Asset Qualifications Bilingualism (English and French) is an asset Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
- Previous claims handling or insurance experience.
Why Join Optimum?
- At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.
We offer
- Flexible working hoursHybrid work model (3 days in office)Centrally located offices accessible by public transitCompetitive compensation packageStrong commitment to work-life balanceEmployee-focused culture with high engagementMonthly team-building and social activities Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.