About this role
HEALTH AND HARM REDUCTION OUTREACH SUPERVISOR Mission Statement: Homes First Society develops and provides affordable and stable housing and support services to help end homelessness for people who face the greatest barriers to quality housing.
Position type: Full-time, PermanentReports to: Assistant Director of Client Services Location: 22 Metropolitan Road Hours of Work: Thursday-Monday, from 2pm-10pm (5 days per week) Salary: $67,500 (annual) Submit Resume to: [email protected],ca APPLICANTS MUST QUOTE ?HHROS-E? Reporting to the Assistant Director of Client Services, the Health and Harm Reduction Outreach Supervisor provides day-to-day supervision, guidance, and support to an outreach team serving people experiencing homelessness. The Supervisor supports staff in delivering health and harm reduction services, building relationships with clients, and connecting them with healthcare, mental health, harm reduction and community supports.
The successful candidate will help the outreach team put harm reduction, trauma-informed care, Housing First principles, health equity, and client-centered service delivery into practice. The Supervisor will coach staff, support responses to complex client situations, coordinate outreach activities, and strengthen community partnerships to reduce barriers to care and support clients? health, well-being, and housing goals. JOB REQUIREMENTS: • Lead, supervise, coach, and support the outreach team in delivering client-centered health and harm reduction services to people experiencing homelessness. • Conduct regular staff check-ins, team meetings, and performance reviews to address concerns, monitor progress, and support staff development. • Oversee staff schedules, outreach assignments, community routes, and program coverage to ensure services are delivered consistently and operational needs are met. • Review and adapt health and harm reduction outreach plans, routes, and hotspot monitoring activities to support client engagement and respond to community needs, emerging trends, and safety concerns. • Build and maintain partnerships with healthcare providers, hospitals, community agencies, local businesses, and community members to support the outreach team, reduce barriers to services, coordinate care, and address community concerns. • Monitor recurring community concerns and coordinate follow-up with internal teams, community agencies, and relevant City services. • Ensure staff follow workplace health and safety procedures when conducting outreach, responding to crises, and working in the surrounding community. • Lead the development, implementation, and evaluation of health and harm reduction outreach programming, and support staff in applying organizational policies and best practices. • Provide case consultation and practical guidance to outreach staff supporting clients experiencing homelessness, substance use, mental health concerns, crises, and barriers to coordinated services. • Support outreach staff in helping clients access healthcare, shelters, mental health and substance use services, and in coordinating hospital discharge planning and continuity of care with service providers. • Identify staff learning needs and coordinate training on harm reduction, health navigation, overdose prevention, crisis response, and community outreach. • Monitor program outcomes, harm reduction supplies, and reporting requirements, while maintaining accurate records of program activities, incidents, community engagement, and follow-up actions. • Ensure compliance with organizational policies, applicable legislat