About this role
Job summary
We're looking for an enthusiastic, flexible and multi-skilled Receptionist to become a valued member of our busy administration team, supporting Mental Health Services at the Mental Health and Wellbeing Hub, Torbay Hospital.
This is a fantastic opportunity for someone who enjoys variety, thrives in a people focused role, and takes pride in creating a calm, professional and welcoming environment.
Main duties of the job
Youll be:
The first point of contact for visitors, staff and callers, managing reception duties and handling a wide range of enquiries. Communicating confidently with a diverse range of services and individuals, building strong professional relationships both internally and externally Using a mix of manual and computerised systems, including room booking and patient records
You'll help people feel supported from the moment they arrive by:
Signposting staff and visitors to appointments and informing teams of arrivals Ensuring enquiries are responded to promptly and professionally. Maintaining a well stocked, welcoming, accessible and professionally presented environment You'll also ensure that all communication and information handling meets strict patient confidentiality requirements.
Why join us?
Be part of a supportive, purpose driven team making a real difference to peoples lives Work in a dynamic, varied role where no two days are the same Receive training and development to help you grow in confidence and capability If you are organised, approachable, adaptable, and enjoy being at the heart of a busy service we would love to hear from you.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description Job responsibilities
Please see the attached job description and person specification which will provide further information on this role.
Person Specification
Experience Essential
Excellent organisational skills. Ability to prioritise workload and adapt to change when required. Previous experience of working within an administrative or secretarial team. Experience of dealing with confidential and complex information. Demonstrate good numeracy and literacy skills. Understanding and respect of confidentiality in the workplace.
Desirable
Previous experience of working in a Healthcare or Social Care administrative setting.
Qualifications Essential
Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice GCSE English or equivalent Evidence of continuing professional and personal development 35 words per minute accurate typing evidenced by test at interview or RSA qualification or equivalent
Desirable
ICDL (International Computer Driving License), or equivalent experience. Qualifications or equivalent experience in Microsoft Office suite
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Devon Partnership NHS Trust
Address Torbay Mental Health & Wellbeing Hub
Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA
United Kingdom
Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)