About this role
Education: Other trades certificate or diploma. Accounting and business/management. Small business administration/management. Tourism and travel services management. or equivalent experience.
Tasks
- Investigate complaints and claims . Register arriving guests and assign rooms.
- Resolve complaints and claims . Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
- Computer and technology knowledge: Multi-line switchboard.
- Word processing software.
- Central reservation system (CRS).
- Spreadsheet.
- Internet.
- Security and safety: Bondable.
- Transportation/travel information: Own transportation.
- Valid driver's licence.
- Work conditions and physical capabilities: Attention to detail.
- Standing for extended periods.
- Work under pressure.
- Personal suitability: Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
- Resourcefulness.
- Screening questions: Are you available for shift or on-call work?.
- Are you available to start on the date listed in the job posting?.
- Are you currently a student?.
- Do you have experience working in this field?.
- Do you have the required certifications listed in the job posting?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Employment terms options: Evening.
- Experience: 1 year to less than 2 years.
- Employment terms options: Shift.
- Flexible hours.
- Morning.
- Night.
- On call.
- Day.
- Weekend.
- Overtime available.
- Health benefits: Dental plan.
- Health care plan.
- Financial benefits: Group insurance benefits.
- Other benefits: Free parking available.
- Variable or compressed work week.