About this role
Education: College/CEGEP.
Tasks
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Computer and technology knowledge: Internet.
- Servers.
- Desktop applications.
- MS Office.
- MS Windows.
- Work conditions and physical capabilities: Tight deadlines.
- Repetitive tasks.
- Attention to detail.
- Sitting.
- Personal suitability: Accurate.
- Ability to multitask.
- Time management.
Experience: 2 years to less than 3 years.