About this role
Education: College/CEGEP.
Tasks
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
- Manage incidents.
Experience: 1 to less than 7 months.
Employment terms options: Morning.
Support for persons with disabilities: Provides visual accessibility accommodations (for example: braille, screen readers, etc.). Support for newcomers and refugees: Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Support for youths: Offers on-the-job training tailored to youth. Support for Veterans: Offers mentorship, coaching and/or networking opportunities for Veterans.
Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Support for mature workers: Applies hiring policies that discourage age discrimination . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).