About this role
Education: College/CEGEP.
Work setting: Internet Service Provider (ISP).
Tasks
- Give access to computer networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Provide customer service.
- Install cable modems and software to enable Internet access.
- Computer and technology knowledge: Networking software.
- Networking hardware.
- Internet.
- Mac OS.
- MS Office.
- MS Windows.
- TCP/IP.
- Wireless networks.
- Equipment and machinery experience: Routers.
- Experience: 2 years to less than 3 years.
- Health benefits: Dental plan.
- Health care plan.
- Vision care benefits.
- Financial benefits: Life insurance.
- Other benefits: Free parking available.
- Other benefits.
- Team building opportunities.