About this role
Education: No degree, certificate or diploma.
Work setting: Hotel, motel, resort.
Tasks
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Process guests' departures, calculate charges and receive payments.
- Maintain an inventory of vacancies, reservations and room assignments.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
- Computer and technology knowledge: Word processing software.
- Database software.
- Central reservation system (CRS).
- Internet.
- Transportation/travel information: Valid driver's licence.
- Work conditions and physical capabilities: Attention to detail.
- Personal suitability: Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Organized.
- Reliability.
- Team player.
- Resourcefulness.
- Screening questions: Do you have experience working in this field?.
- Experience: 3 years to less than 5 years.
- Employment terms options: Morning.
- Day.
- Weekend.
- Overtime available.
- Financial benefits: Bonus.
- Gratuities.
- Night shift premium.
- Registered Retirement Savings Plan (RRSP).
- Other benefits: Free parking available.
- Learning/training paid by employer.
- On-site amenities.
- Paid time off (volunteering or personal days).
- Team building opportunities.
- Parking available.
- Support for youths: Offers mentorship, coaching and/or networking opportunities for youth.