About this role
Education: Bachelor's degree.
Tasks
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
- Manage incidents.
- Ensure smooth operation of computer equipment and machinery.
Supervision: No supervision responsibility.
- Certificates, licences, memberships, and courses : Cisco certified network associate.
- CompTIA Security+ Certification.
- Information technology infrastructure library (ITIL) Certification.
- Computer and technology knowledge: Android.
- Information Technology Infrastructure Library (ITIL). iOS.
- Networking software.
- Networking hardware.
- Networking security.
- Extranet.
- Intranet.
- Internet.
- Servers.
- Desktop applications.
- File management software.
- Security software.
- Multimedia software.
- Word processing software.
- Presentation software.
- Mail server software.
- Communication software.
- Project management software.
- Programming software.
- Web service design.
- Mapping and data visualization software.
- Database software.
- Python.
- Data analysis software.
- JavaScript.
- MS Office.
- MS Windows.
- SharePoint.
- Spreadsheet.
- Wireless networks.
- Computerized inventory record keeping and re-ordering system.
- Type of experience: Call centre.
- Area of work experience: Quality assurance or control.
- Information technology (IT) service delivery.
- Security and safety: Criminal record check.
- Transportation/travel information: Valid driver's licence.
- Work conditions and physical capabilities: Fast-paced environment.
- Tight deadlines.
- Attention to detail.
- Sitting.
- Combination of sitting, standing, walking.
- Standing for extended periods.
- Bending, crouching, kneeling.
- Personal suitability: Accurate.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Initiative.
- Judgement.
- Organized.
- Team player.
- Ability to multitask.
- Time management.
- Honesty.
Screening questions: Do you have experience working in this field?.
- Employment terms options: Morning.
- Experience: 5 years or more.
- Employment terms options: Day.
- Health benefits: Dental plan.
- Disability benefits.
- Health care plan.
- Paramedical services coverage.
- Vision care benefits.
- Financial benefits: Group insurance benefits.
- Pension plan.
- Registered Retirement Savings Plan (RRSP).
- Long term benefits: Long-term care insurance.
- Maternity and parental benefits.
- Tax-Free Savings Account (TFSA).
- Other benefits: Free parking available.
- Learning/training paid by employer.
- On-site amenities.
- On-site daycare available.
- Paid time off (volunteering or personal days).
- Team building opportunities.
- Parking available.
- Wellness program.