About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Tasks
- Answer written and oral inquiries.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for refunds and credits.
- Explain the type and cost of services offered.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Answer clients' inquiries and provide information.
- Computer and technology knowledge: Internet.
- MS Excel.
- MS Windows.
- MS Word.
- SAP (FI/CO / HR / MM / OT SD).
- Type of experience: Call centre.
- Area of work experience: Marketing.
- Specialization/experience (business sales and services): Distribution.
- Work conditions and physical capabilities: Attention to detail.
- Fast-paced environment.
- Work under pressure.
- Repetitive tasks.
- Personal suitability: Punctuality.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Initiative.
- Judgement.
- Ability to multitask.
- Dependability.
- Quick learner.
- Screening questions: Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Experience: 1 year to less than 2 years.
- Health benefits: Dental plan.
- Health care plan.
- Paramedical services coverage.
- Vision care benefits.
- Financial benefits: Registered Retirement Savings Plan (RRSP).
- Long term benefits: Long-term care insurance.
- Other benefits: Free parking available.