About this role
Education: College/CEGEP. Tourism and travel services management. Hotel/motel administration/management.
Asset languages: English, Middle (1100-1500).
Work setting: Hotel, motel, resort.
Tasks
- Co-ordinate activities with other work units or departments.
- Assist clients/guests with special needs.
- Co-ordinate, assign and review work.
- Take, cancel and change room reservations.
- Perform front desk duties.
- Establish and implement policies and procedures.
- Ensure that safety standards and departmental policies are met.
- Greet customers.
- MS Office.
- Make transportation and accommodation reservations using computerized reservation and ticketing system.
- Resolve complaints and claims . Handle reimbursement in case of transportation and hotel reservations cancellation.
- Work conditions and physical capabilities: Attention to detail.
- Standing for extended periods.
- Work under pressure.
- Personal suitability: Accurate.
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Initiative.
- Organized.
- Team player.
- Screening questions: Do you have experience working in this field?.
- Experience: 1 year to less than 2 years.
- Employment terms options: Morning.
- Day.
- Weekend.
- Financial benefits: Group insurance benefits.
- Other benefits: Other benefits.