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business management analyst @ DM Transport

Bolton, Ontario, CAOnsiteFull-time
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About this role

Education: Bachelor's degree.

Tasks

  • Analyze and provide advice on the managerial methods and organization of an establishment.
  • Develop quality management and quality assurance standards.
  • Conduct research to determine efficiency and effectiveness of managerial policies and programs.
  • Propose improvements to methods, systems and procedures.
  • Plan the re-organization of operations.
  • Supervise staff.
  • Provide customer service.
  • Train staff.
  • Oversee development of communication strategies.
  • Plan and control budget and expenditures.
  • Direct and advise staff in the development and implementation of service quality assessment strategies.
  • Work conditions and physical capabilities: Fast-paced environment.
  • Work under pressure.
  • Attention to detail.
  • Large workload.
  • Employment terms options: Evening.
  • Experience: 1 year to less than 2 years.
  • Employment terms options: Morning.

Day.

  • Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth.

Skills

Quality ManagementQuality assuranceCustomer Servicecommunication strategyservice quality assessment

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