About this role
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hotel, motel, resort. Rural area.
Tasks
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
- Work conditions and physical capabilities: Attention to detail.
- Standing for extended periods.
- Personal suitability: Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
- Experience: 1 to less than 7 months.
- Employment terms options: Early morning.
- Evening.
- Shift.
- Morning.
- Night.
- Day.
- Weekend.
- Overtime required.
- Health benefits: Dental plan.
- Health care plan.
- Vision care benefits.
- Other benefits: Free parking available.
- Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.).
- Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Support for youths: Participates in a government or community program or initiative that supports youth employment.
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.
- Support for Veterans: Participates in a government or community program or initiative that supports Veterans . Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.
- Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.