About this role
Job summary
We have an exciting opportunity for a Band 4 Senior Administrator to join the Merton Children's Administration Team, working within the Single Point of Access (SPA).
This is a part-time role, working three days per week (22.5 hours), 9.00am to 5.00pm. There is flexibility around which days are worked, which can be discussed and agreed with the successful candidate.
The SPA provides essential administrative support to children's clinical services, managing the daily flow of referrals and helping to ensure urgent and non-urgent referrals are prioritised and processed safely and effectively.
You will support the processing and registration of new referrals, clinic bookings, waiting list updates and communication with patients, carers and health professionals. The team works to make effective use of resources, reduce duplication and ensure referrals are directed to the appropriate clinical service.
The Merton Administration Department operates 09.00 - 17.00 five days per week. The SPA provides support to clinical services in Health Visiting, School Nursing, Looked after Children, Integrated Complex Needs Teams and Special Schools.
Please note - We are unfortunately unable to offer sponsorship for this Band 4 role.
Main duties of the job
As a Senior Administrator, you will provide a professional and responsive front-line service, communicating with patients, carers, GPs and other health and social care professionals.
You will maintain accurate records and message systems, taking appropriate action and escalating urgent matters to members of the team when required.
You will handle confidential and sensitive patient information with care and in line with relevant procedures, using a range of IT systems to accurately record and process information within agreed timescales.
You will take initial responsibility for helping to resolve day-to-day problems and complaints, using tact, communication and negotiation skills to achieve positive outcomes.
You will also coordinate the team's daily work allocations and provide day-to-day supervision of junior administrative colleagues, including undertaking 1:1 meetings and PADRs.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Please see attached Job Description and Person Specification for full roles and responsibilities
Person Specification
Education/Qualification
Essential
- Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential
- Previous administration/secretarial experience
- Experience of working with the general public in a customer or client-facing role
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
Desirable
- Experience of working in the NHS/Public sector
- Experience of administering the recruitment and selection procedure
- Project management experience
Skills and Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- Understanding of patient pathways and medical terminology in own area of work
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
- Excellent time management skills
- Understands the need for confidentiality, including electronic information
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
Desirable
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Merton Civic Centre
London Road
Morden
SM4 5DX
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)