About this role
Job summary
We are looking for a Pharmacy Dispenser Join Our Caring Team
We are a welcoming, patient-focused GP surgery looking for a Dispenser to join our dedicated team on a 3month fixed term contract.
Our practice prides itself on delivering safe, efficient, and compassionate care to our community.
What Were Looking For
- NVQ Level 2/3 in Dispensing or equivalent experience
- Excellent attention to detail and organisational skills
- Strong communication and interpersonal abilities
- A caring, patient-first attitude
- Ability to work well under pressure in a busy environment
Main duties of the job
As a Dispenser, you will
- Prepare and dispense medication in line with NHS and practice protocols
- Manage repeat prescriptions accurately and efficiently
- Provide friendly, professional advice to patients regarding their medication
- Maintain stock levels and ensure medicines are stored securely
- Work closely with GPs, nurses, and reception staff to support patient care
About us
Sharnbrook Surgery is is more than just a place for healthcareits a welcoming hub where patients feel known, heard, and cared for. Our close-knit team of doctors, nurses, receptionists, and support staff work side-by-side, combining professional expertise with genuine compassion.
We pride ourselves on delivering high-quality, patient-centred care, while fostering a warm, supportive environment for our colleagues. Whether its sharing a laugh in the staff room or collaborating on ways to improve services, we believe in looking after each other as much as we look after our patients.
If you join us, you wont just be part of a teamyoull be part of a community.
Job description
Job responsibilities
Job Summary
The post-holder will project a positive and friendly image to dispensing patients and other visitors and deal with queries in a professional, courteous and efficient way.
Job Responsibilities
To actively contribute within the dispensing team in assisting in the preparation of all aspects of dispensing including stock control, ordering, re-stocking of the dispensary and in line with the team agreed daily minimum objectives.
To provide reception cover to meet the needs of the service.
1.Issuing stock items and prepared prescriptions
2.Handing out prescriptions, collection of prescription charges / checking patient exemption statements and prescriptions are completed correctly
3.Processing and dispensing repeat and acute prescription requests received in the surgery in line with practice policies
4.Collecting private charges for private medications, vaccines and other medications and private non-NHS work
5.Issuing and dispensing dossette boxes throughout the week.
6.Sorting prescriptions in preparation to send to NHSBSA monthly by the required date to ensure timely reimbursement.
7.Remove items from the collection of baskets which have not been collected on a two-month basis.
8.Check invoices for PA and Treatment Room items and add to sheets ready to be transferred to Excel sheet for Practice manager
9.Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage and ordering appropriate quantities of goods via the wholesalers preferred method
10.Ensuring that drugs are received and stored in an appropriate manner in accordance with the
manufacturers instructions
11.Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record on Team net. Record both fridge and Room temperature on Tean Net.
12.Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.
13.Maintaining full and accurate records of all dispensing transactions
14.Accepting orders for repeats and dealing with queries from district nurses and support staff.
15.Amend stock levels if found to be incorrect at the time of dispensing
16.Checking goods in as and when they are delivered
17.Returning incorrect goods to the wholesalers
18.Stocking shelves, refrigerators and other storage areas using the rotation method.
19.Removing out of date stock from the shelves, refrigerators and other storage areas.
20.To action tasks, notifications and emails
21.Using the computer to maintain accurate and up to date records
22.Liaise with the GPs or in patient records if concerned about the appropriateness of medication requests.
23.Dealing with queries from patients regarding prescriptions
24.To handle controlled drugs and maintain accurate online register for legal and stock control purposes in line with current legislation and safe storage as required
25.Assist in stock checks where required
26.To provide cover for members of the team during absence
27.To perform safe disposal of pharmaceutical waste ensuring compliance including controlled drugs where appropriate
28.To act upon any new information relating to stock or procedures
29.To keep professionally up to date with current dispensing practice
30.To work with the Dispensing Partner, Practice Manager and other members of the teamto update Standard Operating Procedures following any legislative changes or other relevant procedures.
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.
Confidentiality
While seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers. They may also have access to information relating to Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and
security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings of priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Attend Team Meetings
Participate in audit where appropriate
Person Specification
Qualifications
Essential
- NVQ Level 2 Dispensing
Experience
Essential
- Experience of working within a busy dispensing service
Desirable
- Experience of working within a GP Surgery Dispensing team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sharnbrook Surgery
Address
Templars Way
Sharnbrook
Bedford
Bedfordshire
MK44 1PZ
United Kingdom
Employer's website
https://www.sharnbrooksurgery.co.uk/ (Opens in a new tab)