About this role
Job summary
We are currently seeking a friendly and organised individual to join our team. In this role , you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.
You should be capable of handling stressful situations at any given time in order to serve the patients.
We are looking to take on ideally someone with experience or who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we them to have a positive experience when they access health care provided by the surgery.
If this is you , do not hesitate and apply and come and join our work family.
Healing Health Centre is a village practice with a small friendly team which supports each other to provide the best health care.
Main duties of the job
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, completing referrals , dealing with prescription request,booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
Healing Health Centre is a friendly single handed GP practice with over >2500 patients. The practice is very busy serving mainly the community of Healing and surrounding Areas.
We also work together with the other practices in our PCN
We also work with outside agencies that provide services to our patients.
Managers and Primary GP have an open door policy which supports all the work force throughout the day.
We have good facilities and are located in a purpose built facility, with staff parking.
Job description
Job responsibilities
Reception
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Referrals
Processing and distributing paper correspondence received into practice
Process outgoing mail taking to post office and logging in post book
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Keeping the reception area, notice boards, leaflet etc. tidy and presentable
Cover sickness/annual leave and work reasonable overtime when required.
Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.
Undertake statutory and mandatory training as required.
To make appointments, bookings and admissions as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
File patient records and correspondence in patient medical records.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To assist with the gathering of information re QOF, Audits, Enhanced service data when required.
To provide cover for members of the team during periods of sickness and annual leave.
Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
MEDICAL RECORDS MANAGEMENT
Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
Ensure correspondence, reports, results, etc., are filed in correct record.
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
Processing repeat prescriptions in accordance with practice guidelines
CONSULTATION ROOM PREPARATIONS
Rooms are checked at the end of each consulting session and left tidy and secure.
Person Specification
Qualifications
Essential
- Experience of working in a similar place
- OR
- GCSE English & Maths A - C NVQ level 2 or equivalent Business/admin or customer service
- Good communication and typing skills
- Computer knowledge
Desirable
- NVQ Level 3 Business/admin
- Experience GP Receptionist
- Experience of working in a care sector as an administrator or receptionist
- Desire to learn and gain qualification
- Able to use SystmOne clinical computing system
- However full training will be provided
- Driving license
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Healing Health Centre
Address
Healing Health Centre
Wisteria Drive
Healing
Grimsby
DN41 7JB
United Kingdom
Employer's website
https://www.healinghealthcentre.nhs.uk/ (Opens in a new tab)