About this role
Job summary
Previous applicants need not apply
The post-holder must play a proactive role receiving, managing, and recording patient demographic and treatment data. The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high-quality patient care.
The postholder needs to be experienced with TPP SystmOne.
Main duties of the job
To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult Right to Choose ADHD service.
Take the lead in being responsible for, and process, incoming calls and referrals to the Adult Right to Choose ADHD team.
To action and manage all related correspondence received into the office, managing emails appropriately.
To take and promptly pass on accurate notes and information exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines.
To co-ordinate and oversee bookings on clinical systems reporting any problems as appropriate.
To prioritise duties, ensuring that all deadlines are met.
To deal with a range of queries from patients, General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required.
To type correspondence including letters and reports where required.
To maintain office filing systems and ensure information is accessible to relevant staff, always ensuring confidentiality.
To have excellent verbal, written and communication skills.
To have the ability to remain calm and empathetic in sometimes difficult and stressful situations.
Complete additional skills specific training when required.
About us
Quay Primary Healthcare CIC is a primary care support organisation for four GP Primary Care Networks (PCNs) in Warrington. Our mission is to deliver innovative , patient centred , inclusive services that respond to local and national needs expanding neurodiversity care , supporting workforce development, and driving neighbourhood working to improve outcomes and reduce inequalities.
By working collaboratively across our organisation, we enable healthcare services to be delivered by the right professionals, in the right place, at the right time. We are committed to recognising and promoting the skills, expertise, and dedication of the healthcare professionals who serve our local communities and beyond.
We employ and provide a range of Additional Roles Reimbursement Scheme (ARRS) staff to GP practices, including paramedics, First Contact Practitioners (FCPs), clinical pharmacists, and pharmacy technicians. We work closely with Clinical Directors and PCN management teams to support service delivery and meet the needs of local populations. We are committed to the training, development, and wellbeing of our staff at a personal, professional, and organisational level.
Job description
Job responsibilities
To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHD service.
Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team.
To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines.
To type correspondence including letters and reports when required.
To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times.
Personal/professional development
Complete statutory training/updating and mandatory training as defined by Quay Healthcare CIC.
Complete additional skills-specific training when required.
Participate in an annual individual performance review, maintaining a record of own personal and professional development.
Take responsibility for your own development, learning and performance, and identify gaps in knowledge and skills.
Participate in clinical supervision as per individual requirement.
Education, Training and Development
Identify personal development needs that ensure acquisition of knowledge, skills and competency to undertake the responsibilities assigned.
Person Specification
Skills and Aptitude
Essential
- Excellent IT skills including word processing and data entry experience
- Ability to prioritise work and deliver to deadlines
- Ability to work without the need for direct supervision
- Excellent communication skills including excellent telephone manner
- Knowledge of clinical systems (specifically TPP SystmOne)
Desirable
- Advanced keyboard skills
Personal Qualities and Attributes
Essential
- Able to demonstrate inter-personal communication skills
- Demonstrable commitment to professional and personal development
- Promotes diversity and equality and leads by example
- Demonstrate ability to motivate self to achieve goals
- Professional, approachable and respectful attitude to others
Qualifications
Essential
- Maths and English GCSEs grade C or above, or equivalent qualification
Experience
Essential
- Experience of working in an office environment.
- Experience of working as part of an administrative team.
- Experience of providing admin support within a health or social services setting.
Desirable
- Experience of working in a multidisciplinary health team
Other
Essential
- Flexible and adaptable approach to work
Desirable
- Clean, current drivers licence and a car owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Quay Primary Healthcare CIC
Address
Unit 12 Guardian Point
Guardian Street
Warrington
WA5 1AU
United Kingdom
Employer's website
http://quayhealthcare.org/ (Opens in a new tab)