About this role
Job summary
Closing Date: 20.11.26
Shortlisting to take place after closing date: commencing 23.11.26
Interview expected to take place in the week following shortlisting: commencing 30.11.26
The Clinical Patient Flow Manager is a competent and appropriately trained relevant registered clinician working in the Command Centre, empowered to support the Clinical Site Matron (CSM) in overseeing the management of the hospital over the 24 hour period, providing oversight and transformational leadership to support Trust staff, reporting issues to On-Call managers as required.
To support the CSM in the leadership of the Command Centre team to ensure effective patient flow, facilitating access for patients to ensure their care pathways are safe, effective and efficient.
To contribute to the delivery of the Trust performance metrics and standards impacted by operational flow.
To work with the Clinical Lead and Medical Director for Patient Flow and the Command Centre to enhance patient flow, embedding systems and processes that enhance patient pathways of care, and improves oversight, access and patient safety.
To manage difficult and challenging situations out of hours that involves patients, staff and visitors.
To utilise the wall of analytics contained within the Command Centre to act swiftly and appropriately to alerts and issues. To have an understanding of Trust operational processes and procedures which impact on care provision and safe operational management to advise and support staff.
Main duties of the job
Support the CSM's as the first route of escalation for patient flow and clinical issues.
Has situational awareness through the utilisation of the electronic medical record, wall of analytics.
Support the CSM's in the management of deviations from patient care pathways; resolving bottlenecks and variation in service performance, ensuring effective communication and prioritisation with support services and a variety of clinical departments.
Support collaboration with all Command Centre operational staff and Clinical Service unit (CSU) leadership teams to identify process improvement strategies, reduce patient long length of stay (LlOS) and trend delays, supporting quality initiatives and enhancing/improving patient safety.
Will monitor analytic tiles to define patient activity triggers and feedback mechanisms to inform operational team members, Clinicians, and administrative teams to mitigate situations, patient safety concerns, flow issues or any operational barriers.
In collaboration with the CSM's and the Command Centre senior leadership team the post holder will support the development of quality and performance criteria and metrics for specific departmental initiatives.
Proactively and positively contribute to the successful overall performance of the Trust.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Deliver excellent levels of customer service to all.
Support the CSMs in the development of effective ways of working to create strong partnerships and relations.
Support a team culture that fosters collaborative working among all staff groups.
Comply with corporate governance structure/policies.
In compliance with the Trusts practices and procedures associated with the control of infection
Support the CSMs in the provision of site management responsibility for the operational running of Bradford Teaching Hospitals Foundation Trust (including Community Hospitals).
Work alongside the CSMs, Command Centre Clinical Lead, Command Centre Medical Director and CSU teams to ensure timely, appropriate access for patients requiring hospital admission, care through to discharge.
Support the CSMs in the provision of transformational leadership to the rest of the Command Centre portfolio.
Use own judgement and advice from clinical teams, which may be conflicting, where expert opinion may differ.
Support the CSMs whilst working alongside the Patient Flow Coordinators to facilitate the identification and assessment of events to coordinate the transfer of patients out of preferred speciality.
Provide support to the CSMs throughout major and adverse incidents.
Update (in the absence of a CSM), as necessary but on regular basis, the Command Centre Clinical Lead and where appropriate the On-Call manager on capacity, quality, safety and operational issues.
Ensure frequent visiting of all wards/ED to ensure smooth operational processes ensuring operational continuity to maintain patient flow.
Attend/chair on behalf of Command Centre Clinical Lead and in the absence of a CSM any site meetings/conference calls.
Support the CSMs to instigate and lead the Trust escalation policy out of hours informing all relevant personnel.
Support the CSMs in the management and first response to incidents occurring within the hospital and liaise with senior staff/manager On-Call as required.
Act as a professional role model, demonstrating consistent ability to support, motivate and enable others.
Respond to concerns and complaints regarding patient access and placement.
Ensure clinical teams and operational services have direct access to up to date.
Work in conjunction with senior nursing staff in the deployment of staff, ensuring the safest skill mix across the Trust and reducing the risk of clinical incidences.
Lead the Command Centre team in the absence of a CSM to ensure the provision of site management responsibility for the operational running of Bradford Teaching Hospitals Foundation Trust (including Community Hospitals).
Support the CSMs to coordinate and plan with the relevant CSU, the scheduling and delivery, capacity, demand and access activity to maintain patient flow and achieve the performance standards.
To work alongside the CSMs to analyse and interpret sensitive and complex data and information.
To communicate varied and complex information clearly.
Be responsible for supporting the CSMs in the line management of staff within the portfolio.
Support the maintenance of effective communication systems to disseminate Trust and other relevant Information.
Person Specification
Experience
Essential
- Current experience of site management/patient flow as a senior nurse or equivalent in an NHS acute hospital
- Evidence of managing and leading clinical and non-clinical situations on a regular basis
- Ability to work autonomously and as part of a team
- Relevant current post registration experience of working in the acute hospital setting
- Ability to build up a rapport with patients, colleagues and the wider MDT
Desirable
- Recent proven experience of service development involvement
Skills
Essential
- Ability to communicate complex and at times sensitive information to other professional groups
- Ability to impart complex information to patients, relatives and carers, with different levels of understanding
- To lead the Trust escalation levels out of hours
- To liaise with varying levels of the multi-disciplinary team
- Negotiation skills
- Ability to communicate and record data through various IT systems and packages
- Strong leadership
- Excellent oral and written skills
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Wide knowledge of clinical issues and their implications for clinical practice and patient flow
- Understand service developments and national initiatives
- Ability to instigate the complaints procedure where appropriate
- Clear understanding of safeguarding procedures
- Understanding of clinical governance and risk assessment
Qualifications
Essential
- Registered nurse (adult) or relevant registered clinician with evidence of fulfilling requirements for professional registration and revalidation.
- Health Service related Degree or equivalent experience.
Other Requirement
Essential
- Ability to be flexible with working patterns; rota covering long days, nights, weekend and bank holiday working
- Ability to debrief groups of staff following harrowing clinical situations
- Patient centred approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
Bradford Royal Infirmary
Duckworth Lane
Bradford
BD96RJ
United Kingdom
Employer's website
https://www.bradfordhospitals.nhs.uk (Opens in a new tab)