About this role
Job summary
We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital.
This post is part time, 15 hours a week to be worked Saturdays and Sundays - 8:30 - 17:00 (1 hour lunch) - Saturdays and Sundays subject to change or flex upon needs of the service
In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.
As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Main duties of the job
You will be working as part of a team of staff who:
- To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
- To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
- To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
- To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
- To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
- Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.
About us
We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes.
Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
Job description
Job responsibilities
Interview date: 20th November
Working at ESNEFT
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Sponsorship Eligibility
To comply with UK Government regulations on sponsorship we are unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold. Full guidance on sponsorship can be found Skilled Worker visa: Overview - GOV.UK
Notes
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
In line with AfC Terms and Conditions new entrants to NHS will commence on the entry level of the salary
If you require any information in an alternative format or have any access needs for the application process, please contact us.
Person Specification
Qualifications
Essential
- GCSE Grade C/4 standard or equivalent Maths and English
Desirable
- NVQ2 in Customer Care
- ECDL or equivalent
Experience
Essential
- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working with the general public
Desirable
- Previous experience of working in NHS, Radiology or healthcare environment.
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester Hospital
Colchester
Essex
CO4 5JL
United Kingdom
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)