About this role
Job summary
To report into our Refugee and Asylum link worker, supporting with administrative duties, triage for clinical needs, appointment bookings, support methods of improvement and communication whilst ensuring the safe delivery of care and service navigation in practice and the dedicated Thursday clinic. The role is assigned to support all Brownlow sites.
Main duties of the job
The Refugee and Asylum Admin Support role provides administrative and operational support to ensure the effective delivery of refugee and asylum healthcare services. Responsibilities include coordinating clinics and appointments, supporting acute triage and continuity of care, assisting with community engagement, and registering new arrivals, including those in contingency hotels. The role involves liaising with Serco, Community Inclusion Teams, patients, interpreters, and third-sector organisations, validating EMIS searches, supporting enhanced service claims, and flagging IA registrations where required.
The postholder will arrange appointments and follow-up care, signpost patients to appropriate services, attend meetings and reflective practice sessions, support safeguarding and service improvement, and provide cover for the line manager during periods of leave. Additional duties include supporting volunteers, collecting patient feedback, managing service data, undertaking general administration, coordinating meetings, maintaining appointment books, preparing patient correspondence, and liaising with internal and external stakeholders.
Other Job Locations
- Bentley Road, Liverpool, L8 0SY
- Peach Street, Liverpool, L69 7ZL
- 26 Argyle Street, Liverpool, L1 5DL
- 155 Edge Lane, Edge Hill, Liverpool, L7 2PF
- 2 Vauxhall Road, Liverpool, L3 2BG
About us
Brownlow Health prides itself on being an exceptional employer, offering a supportive working environment, a dedicated staff wellbeing team, staff benefits and incentives, protected study leave with a financial allowance, and a comprehensive 6-month induction and mentorship programme.
We are committed to equality, diversity and inclusion and strive to build a workforce that reflects the diverse communities we serve. We welcome applications from all backgrounds and actively encourage applications from individuals with protected characteristics, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities, minority faith groups, disabled people, neurodiverse individuals, and those with linguistic diversity. We are committed to identifying and removing barriers that may discourage applications from underrepresented groups.
Although not a legal requirement, we strongly recommend that all staff are fully vaccinated against COVID-19.
Extended access sessions will form part of the contracted hours.
If successful and currently registered with a Brownlow Health practice, you will be required to transfer your registration to an alternative practice as a condition of employment.
We require applicants whose native language is not English to demonstrate their competence in the English language. This can be demonstrated by:
- Providing Certification of English proficiency
- During interview should you be invited to attend
Job description
Job responsibilities
Brownlow Health is seeking an organised, compassionate, and proactive Refugee and Asylum Admin Support to join our Refugee and Asylum Support Service (RAAS). This is an exciting opportunity to play a key role in supporting some of the most vulnerable members of our community, helping to ensure they can access timely, high-quality healthcare services.
Working closely with the Refugee and Asylum Team, clinical staff, community partners, and external organisations, you will provide comprehensive administrative support, coordinate patient appointments, assist with new patient registrations, and help improve engagement with healthcare services.
Key Responsibilities
- Support the delivery and administration of weekly refugee and asylum clinics and GP appointments.
- Assist with acute appointment triage processes and continuity of patient care.
- Support the registration of newly arrived refugees and asylum seekers, including those residing in contingency accommodation.
- Liaise with external partners including Serco, Community Inclusion Teams, and voluntary sector organisations.
- Coordinate appointments, follow-up care, and referrals for patients.
- Signpost patients to appropriate healthcare, social care, and community services.
- Validate EMIS searches and support data collection for service monitoring and enhanced service claims.
- Attend team meetings, reflective practice sessions, and service improvement discussions.
- Provide administrative cover for the line manager during periods of leave.
- Support volunteer placement and allocation across the service.
- Assist with patient feedback processes, complaints handling, and service evaluation projects.
- Carry out a range of general administrative duties including appointment management, correspondence, meeting organisation, reports, searches, and record maintenance.
- Work collaboratively with clinical and administrative colleagues to ensure the smooth running of the service.
- Attend mandatory training, annual away days, and development activities.
Person Specification
Qualifications
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- GCSE English (C or above) and at least three others
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Always maintain confidentiality
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of setting agendas and minute taking
Desirable
- Experience of diary management
- Experience of working in a healthcare setting
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral)
- Multilingual Ability to translate one or more of the most common languages in our RAAS population (Arabic, Kurdish Surani, Somali, Urdu)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Brownlow Group Practice
Address
Brownlow Health @ Pembroke Place
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
United Kingdom
Employer's website
https://www.brownlowhealth.co.uk/ (Opens in a new tab)