About this role
Job summary
Medical Receptionist
Part-Time | 25.5 Hours per Week
Salary: 12.71 per hour Location: GP Training Practice in Wythenshawe
The position is for 25.5 hours per week, working Monday to Friday on a rota basis. Shifts will be a mixture of:
- 8:00am to 1:30pm
- 1:30pm to 6:30pm
Are you a friendly, organised, and customer-focused individual looking to join a supportive and welcoming team?
We are a busy and successful GP Training Practice seeking an enthusiastic and hardworking Medical Receptionist to join our dedicated team. This is a patient-facing role where excellent communication skills, attention to detail, and a commitment to delivering outstanding patient care are essential. The ability to work effectively as part of a team is extremely important.
What We Offer
- 5 weeks annual leave
- NHS Pension Scheme
- A friendly and supportive working environment
- Opportunity to work within a GP Training Practice
- Ongoing learning and development opportunities
Main duties of the job
Mane Duties of the job
The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients and performing some general administrative duties
Essential
- Previous experience working within a GP Practice or NHS setting
- Excellent customer service and communication skills
- Strong attention to detail
- Good IT and administrative skills
- Ability to work well under pressure in a busy environment
- A positive, flexible, and team-focused approach
About us
Important Information
As a patient-facing healthcare service, our team works directly with members of the public. While measures are in place to reduce risks, some exposure to infectious illnesses, including COVID-19, cannot be completely eliminated. By applying for this role, candidates acknowledge and accept the small level of risk associated with working within a GP Practice environment.
Join Our Team
If you enjoy helping people, thrive in a busy environment, and are committed to providing excellent patient care, we would love to hear from you.
Apply today and become part of our friendly, dedicated team.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Knowledge of EMIS / Docman systems
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol).
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.(as per visit protocol)
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure correspondence, reports, results etc are scanned / filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- To provide general support to the Doctors, Practice Manager and Health Professionals involving word processing with general clerical work
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the Reception team during periods of sickness and annual leave.
- In liaison with the Team Leader maintain adequate supplies of office stationery in order to perform your duties.
- Any other duties deemed reasonable by the Partners / Practice Manager
Premises
- Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the reception area is totally secured, telephone system is switched over to the Out of Hours Service.
- Ensure all confidential information / prescriptions are locked away
- Undertake any other additional duties appropriate to the post as requested by the Partners.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Maintain work areas in a tidy and safe way and free from hazards
- Report potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
Person Specification
Qualifications
Essential
- Experience of working in a GP / NHS setting
- Personal 3 mile radius of the practice
- 2 Years previous employer
- Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
- Polite and patient focused
- Self motivated
- Articulate
- Ability to work under pressure
- Working in an office environment
- Good written and verbal communication skills
- Adaptable / Flexibility
- Reliable / Proven attendance record
- 2. Education/Requirements
- Good level of general education
- Key Board Skills
- Typing / Word Processing Qualification
- 3. Attitude
- Able to present a positive image of her/himself and the Practice
- Honesty and Integrity
- Courteous
- Confidentiality
- Ability to work individually & as part of a team
- Ability to build working relationships
- Ability to work in a helpful manner
- Conscientious
- Well Organised
- Attention to detail/accuracy
- 4 knowledge / Skills
- Time Management
- Planning and prioritising
- Problem solving
- Accuracy in work
- Able to work to tight deadlines
- Able to work to protocols / guidelines
- Ability to communicate effectively to the practice team
- 5. Experience
- General Practice/NHS
- Emis Web / Docman
- Ability to work on own initiative
- 6. Disposition
- Flexibily is essential
- Able to cope with unexpected situations and provide solutions to problems
- Able to communicate effectively and clearly
- Diplomacy / Tact
- Empathy
Knowledge of Emis/Docman systems
Desirable
- Working in an GP Practice / NHS setting
Employer details
Employer name
Cornishway Group Practice
Address
Forum Health
Wythenshawe
Manchester
M22 5RX
United Kingdom
Employer's website
https://www.cornishwaygp.co.uk (Opens in a new tab)