About this role
Job summary
When someone dials 999, every second matters. Behind every ambulance response is a dedicated team working together to get help to patients as quickly and safely as possible. As a Dispatch Support Assistant, you could play a vital role in making that happen.
We are looking for motivated and resilient individuals to join our Emergency Operations Centre in Otterbourne, Hampshire; who are looking to commence on our 25th January 2027 training course, however a later course in March 2027 is also available.
Working alongside Emergency Dispatchers, you will help coordinate ambulance resources, monitor operational activity, and support crews responding to a wide range of incidents. Acting as a vital link between Emergency Call Takers, frontline ambulance crews and partner emergency services, you will help ensure patients receive the right response at the right time
This is a fast-paced and rewarding role where no two days are the same. Supporting responses to emergencies and major incidents, you'll work as part of a dedicated team helping patients receive the care they need.
Please note
- This role is based at our Emergency Operations Centre in Otterbourne, Hampshire and does not support remote or home working.
- Successful candidates must be able to work a rotating shift pattern covering 24 hours a day, 7 days a week, 365 days a year
To learn more about the role, please watch our Dispatch Support Assistant video:
https://www.youtube.com/watch?v=38mfMayAW84
Main duties of the job
If you're looking for a career that will challenge you, develop you, and give you the opportunity to make a genuine difference, we'd love to hear from you.
You don't need ambulance service or healthcare experience. We're looking for people with:
- Excellent communication skills
- Attention to detail
- The ability to stay calm under pressure
- Resilience
- A positive, team-focused approach
- A genuine desire to help others
About us
Why You'll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift(up to £17.78/hr):Saturdays & weekday nights
- +69% uplift(up to £22.26/hr):Sundays & bank holidays
And of course -- the full package ofNHS benefits, including:
- 27-33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Flexible working requests will be considered in line with business requirements.
Job description
Job responsibilities
Please review attached job description for further details on this role.
We provide a comprehensive training programme designed to support you every step of the way.
Your Training Journey
- First 2 weeks: Classroom training, MonFri, 08:00 - 16:00
- Next steps:
- 4 weeks of one-to-one coaching shifts.
- Calls will be selected randomly for auditing.
- Final sign-off observation with Education Team.
These will be full-time hours, and attendance is mandatory throughout the programme.
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
The Application Journey
- Online Application tell us why youre a great fit
- Online Assessments listening, problem-solving & critical thinking
- Interview your chance to shine
Apply now your future with the NHS starts here.
If you have any queries relating to disability and the role or recruitment process, get in touch at: [email protected].
Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.
Person Specification
Qualifications
Essential
- GCSE grades 4-9 or equivalent in Maths and English
Desirable
- NHS Pathways Licence
- NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations
Knowledge & Experience
Essential
- Customer Service experience from a telephone based or face to face role
- Competent in the use of IT systems
- Good Knowledge of geographical area
- Demonstrable ability to multitask and manage competing priorities
- Demonstrable Experience of working in a time pressured environment
Desirable
- Previous experience of working in an Emergency Communications Centre or Call Centre
- Previous experience of using Emergency Dispatch IT Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Central Ambulance Service NHS Foundation Trust
Address
Southern House
Sparrowgrove, Otterbourne
Winchester
SO21 2RU
United Kingdom
Employer's website
https://scasjobs.co.uk/ (Opens in a new tab)