About this role
Job summary
Band 3 Administrator (Florey Sexual Health Clinic)
The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Main duties of the job
The post holder will ensure high levels of patient and clinical satisfaction by being accessible, patient-focused and a knowledgeable point of contact, ensuring you work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.
Participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients' pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy. Duties will be allocated based on the demands of the service.
Work as part of a multidisciplinary team, offering holistic, non-judgmental patient care, and provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.
This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks.
You will possess attention to detail excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels, working quickly and accurately under pressure.
A high level of patient confidentiality is required due to the sensitive nature of the department.
You may be required to cover reception duties at both the Reading and Newbury sites.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the of the role.
Note: The Trust is not offering sponsorship for this role.
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent experience
Desirable
- Computer Literacy Course, e.g. ECDL (2)
Experience
Essential
- Experience of using of IT systems and patient data systems
- Experience of working with patients and providing information regarding their appointments or treatment plan
- Experience of scheduling outpatient appointments and/or admissions
Desirable
- Experience of handling patient complaints.
Skills, Knowledge, Abilities.
Essential
- Able to communicate effectively with people at all levels and follow policies and procedures
- Competent in planning, organising and accomplishing a variety of concurrent assignments.
- Ability to manage and interpret data correctly to inform decision making
Desirable
- Knowledge of medical terminology and understanding of NHS systems and research governance
- Knowledge of the Lilie system and contribution to service improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
21a Craven Road
Reading
RG1 5AN
United Kingdom
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)