About this role
Job summary
The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects. The post holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week waiting time pathways and other performance targets.
Main duties of the job
Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues
To have a sound understanding of 18 week wait pathway targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
To monitor the quality of patient pathways using Trust IT systems and act to improve the quality of information within the Directorate.
Undertake validation of the 18 week RTT PTLs. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Take the necessary steps to avoid target breaches and resolve any issues i.e. 28 day theatre cancellations.
Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed
Raising clinic capacity issue to management where appropriate, reviewing service rota to identify opportunity for additional clinics.
Book patients as required, including supporting the setup of new clinics and cancellations
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description
Job responsibilities
The post holder is to ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues. They will need to work alongside and in conjunction with the Assistant Pathway Co-ordinator. The post holder will use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information. They will be required to have a sound understanding of 18 week wait pathway targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
Person Specification
Qualifications
Essential
- oGCSE or equivalent in English and Maths, grades A-C
- oSound Keyboard & word processing (RSA II)
Desirable
- oNVQ 3 in administration or equivalent experience
Experience
Essential
- oExperience in a patient focused or customer service role, preferably within health or social care
- oAdministrative experience within the NHS
- oMedical audiotyping experience
Desirable
- oExperience of using IT Systems such as IPM, Mediviewer, Bighand,ICE
Knowledge
Essential
- oUnderstanding of 18 week RTT
- oAudio Typing
- oCommunication skills- written/verbal
Desirable
- oKnowledge of speciality specific patient pathways
Personal Skills
Essential
- oAbility to communicate effectively with people at all levels
- oCreative and flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Luton and Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)