About this role
Job summary
Arch Health CIC is an outstanding healthcare provider delivering primary care to homeless and vulnerably housed patients. We are looking for outstanding candidates to join the reception and administrative team at our surgery in Central Brighton.
We have a very experienced team who are committed to making a real difference by delivering excellent health care and improving the health of the poorest fastest. The receptionist team is a key part of the patient experience and is essential to the smooth running of the surgery. The role is multi-faceted with opportunities in training for the wide range of tasks fulfilled by this team.
This role is advertised as 22.5 hours per week. Our ideal working days would be Monday, Thursday, Friday however there is flexibility - please indicate this within your application. Hours are 7.45am-3.45pm or 9.15am-5.15pm depending on the needs of the service.
Interview date: Tuesday 8 December (provisional).
We encourage interested candidates to apply as soon as possible as we may close this vacancy and interview early if we receive a high volume of suitable applications.
Main duties of the job
Our ideal candidates will be highly reliable, have outstanding interpersonal skills, reception and SystmOne experience, be organised and able to manage multiple tasks, have positive and friendly disposition and a compassionate and empathetic approach to patients using the service. In return youll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive and flexible working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city.
About us
Arch Healthcare is a special kind of GP surgery which actively seeks out opportunities to support the most vulnerable people in the city. The environment is warm, friendly and supportive to staff and patients alike. We have 1400 registered patients, many of whom are known to staff by their first name. Our reception team are often praised by patients for their kind and welcoming manner; we are very aware that the way we make people feel in the waiting room has a direct impact on what happens in the consulting room.
We believe that your success is our success: when you work at Arch, we want to give you everything you need to thrive and grow, this includes investment in your working environment, training, equipment, counselling and development opportunities. Youll receive a competitive salary, good terms and conditions, access to the NHS pension scheme, a positive working culture, excellent support from Arch management and the opportunity to influence and improve health services for some of the most vulnerable people in our city. Many of us have families, of various shapes, sizes and types and we understand that they can make life unpredictable. We offer flexible working arrangements where possible and generous maternity and paternity benefits. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact us and we will be happy to discuss.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative and sometimes challenging behaviour from patients.
Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of your surroundings and of the patients in the waiting room and their needs.
Receive and make telephone calls as required. Be polite and helpful at all times.
Liaise with patients keyworkers (with their consent) to help them access the service as well as any additional requests they may have.
Participate on a daily basis in managing tasks to ensure that tasks are kept up to date at all times.
Triage requests that come through for Doctors, responding to and preparing information for the clinical team as appropriate.
Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
Perform the open and closing duties as required, depending on the shift pattern.
Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager.
The list of duties in the job description should not be regarded as exclusive or exhaustive.
Person Specification
Skills/Attributes
Essential
- Ability to work as part of a team and independently
- Excellent communication skills
- Basic IT Skills
- Willingness to undertake varied roles within the team
- Ability to take initiative and be proactive
Personality/Disposition
Essential
- Enthusiastic and flexible
- Warm and friendly
- Non judgemental
- Challenges discrimination
- Sensitive and empathetic
Experience
Essential
- Experience of dealing with patient enquiries and requests
Desirable
- Experience of reception duties
- Experience of using SystmOne
- Experience of frontline work with homeless people
Knowledge
Desirable
- Knowledge of local NHS facilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Arch Health CIC
Address
School Clinic
Morley Street
Brighton
BN2 9DH
United Kingdom
Employer's website
https://archhealthcare.uk/ (Opens in a new tab)