About this role
Job summary
Endoscopy Receptionist - Fixed Term Contract (12 Months)Wexham Park Hospital / Heatherwood HospitalFull Time - 37.5 hours per week ( includes weekend working)
An exciting opportunity has arisen to join the Endoscopy teams at Wexham Park Hospital (main base) and Heatherwood Hospital as an Endoscopy Receptionist on a 12-month fixed term contract.
You will play a vital role in supporting the administrative and reception functions of these busy departments, acting as a key point of contact for patients, visitors and clinical staff. Your contribution will help ensure the smooth, efficient running of endoscopy services and a positive patient experience.
This role is ideal for a proactive, organised and professional individual who thrives in a fast-paced healthcare environment. You will be responsible for delivering a high standard of reception support alongside a wide range of clerical and administrative duties.
Key requirements include
- Excellent communication and customer service skills
- Strong organisational skills with attention to detail
- Ability to work effectively under pressure
- A professional and compassionate approach when dealing with patients
This is an excellent opportunity to become part of a dedicated and supportive team within a dynamic clinical setting.
Main duties of the job
The post holder will be responsible for ensuring all admin and clerical duties for patients coming into the Endoscopy units, ensuring a good patient experience across all Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets.
The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the JD attached with this vacancy.
Person Specification
Qualifications
Essential
- High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
Desirable
- Excel and Word qualification or relevant transferable evidenced experience
Experience
Essential
- Experience of clerical duties
- High Standard of IT literacy/experience in computer use
Desirable
- Previous experience of working within a hospital setting
- Previous front facing customer service experience
Special Requirements
Essential
- Work flexible hours as the service requires of the role
Skills & Knowledge
Essential
- Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
- Excellent organisational skills
- To be able to manage sensitive/ confidential information according to Trust policy
- Ability to work within a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)