WorkWell Clinical Lead Clinical Triage and MDT Chair @ Norfolk Primary Care C.I.C.

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Contract term: Fixed term to 31 March 2029, aligned to the Norfolk and Suffolk WorkWell contract, with potential to extend subject to recommissioning and funding.

Base: Predominantly home-based, with occasional attendance at Norfolk Primary Care offices, WorkWell neighbourhood delivery sites and stakeholder meetings across Norfolk as required.

Indicative salary: £56,000

This is a senior clinical leadership role requiring an experienced registered healthcare professional with strong clinical judgement, leadership skills and experience of multidisciplinary working. The successful candidate will be able to demonstrate the appropriate clinical competence and professional authority to undertake the responsibilities of the role.

The role is predominantly remote, requiring the postholder to be confident in leading clinical discussions, providing advice and guidance, chairing virtual MDT meetings and maintaining effective relationships with colleagues and stakeholders through digital communication. Occasional face-to-face attendance will be required to support service delivery, partnership working and team development.

Main duties of the job

Employed by Norfolk Primary Care and working within the Norfolk WorkWell service, the WorkWell Clinical Lead will provide senior clinical leadership and oversight of the service, ensuring that participants receive safe, appropriate and coordinated support to address health-related barriers to employment.

The postholder will lead clinical triage arrangements within the WorkWell Single Point of Access (SPOA), chair the WorkWell Multidisciplinary Team (MDT) and provide clinical guidance to Work and Health Coaches and wider service colleagues.

The role will ensure that referrals are appropriately assessed and prioritised, clinical risk is identified and managed, and participants receive the right support at the right time. This includes ensuring that individuals whose needs fall outside the scope of WorkWell receive appropriate onward referral and a supported handover to other services.

Working collaboratively with clinical and non-clinical colleagues, the postholder will support holistic, person-centred approaches to care, recognising the relationship between physical health, mental health, employment and wider social circumstances.

The postholder will also play a key role in developing the clinical model, strengthening relationships with primary care and wider system partners, supporting clinical governance and driving continuous service improvement.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Job description

Job responsibilities

• 1. Key Responsibilities

1.1 Clinical Leadership and Oversight

• Provide senior clinical leadership across the Norfolk WorkWell service, promoting safe, effective and person-centred practice.
• Provide clinical oversight of the SPOA and MDT, supporting colleagues to identify and respond appropriately to clinical concerns.
• Act as the main clinical point of contact for the WorkWell team, providing advice, guidance and support on complex cases.
• Ensure clinical decisions and interventions are appropriate to the needs of participants and within the professional scope and competence of those delivering them.
• Support the development and implementation of clinical policies, protocols, procedures and escalation arrangements.
• Promote a culture of continuous learning, reflective practice and professional development across the service.
• Support the WorkWell Service Manager in ensuring the service meets its contractual and clinical quality requirements.

1.2 Clinical Triage and Single Point of Access

• Lead and oversee clinical triage arrangements for the Norfolk WorkWell SPOA, ensuring referrals are reviewed within the required contractual timescales, including the one-working-day triage standard.
• Provide clinical oversight and support to non-clinical SPOA colleagues, helping ensure that referrals are appropriately prioritised and potential clinical risks are identified.
• Undertake or directly support the assessment of clinically complex or higher-risk referrals, within the postholder's professional competence.
• Support decisions about whether WorkWell is the most appropriate service for an individual, in line with agreed eligibility and acceptance criteria.
• Ensure appropriate consideration of physical health, mental health, safeguarding and wider social circumstances when reviewing referrals.
• Ensure that individuals whose needs cannot be met by WorkWell receive an appropriate onward referral or warm handover to the most suitable service.
• Support the development and maintenance of clinical triage protocols, risk assessment processes and escalation pathways.
• Ensure appropriate use of GP clinical records, where access and information-sharing arrangements are in place, to support safe clinical decision making.
• Ensure triage decisions and outcomes are accurately documented and appropriately coded.
• Monitor triage performance and lead or contribute to the quarterly clinical triage audit and associated improvement actions.
• Work collaboratively with the Suffolk WorkWell SPOA to support cross-border referrals and appropriate handovers.

1.3 WorkWell Multidisciplinary Team Leadership

• Chair the WorkWell MDT on a regular basis, setting agendas and ensuring appropriate clinical and non-clinical representation.
• Facilitate structured case discussions, ensuring participants' physical, psychological, social and employment-related needs are considered.
• Support Work and Health Coaches to present cases effectively and identify where additional clinical input or specialist advice is required.
• Lead MDT discussions to agree appropriate interventions, onward referrals, escalation arrangements and discharge plans.
• Ensure decisions, actions and responsibilities are clearly documented and communicated to relevant colleagues and professionals.
• Review complex, higher-risk or stalled cases and support colleagues to identify appropriate next steps.
• Ensure that onward referrals to delivery partners are appropriate and that support provided by other organisations is integrated into participants' wider plans.
• Promote an inclusive and psychologically safe MDT environment, encouraging contributions from all professional backgrounds.
• Use MDT discussions as an opportunity for shared learning, reflective practice and identification of service improvement opportunities.
• Identify recurring themes, unmet needs and gaps in local provision and escalate these to the appropriate system partners.

1.4 Clinical Advice, Assessment and Intervention

• Provide clinical advice and guidance to Work and Health Coaches and other team members to support appropriate participant care.
• Undertake or contribute to joint assessments with Work and Health Coaches where additional clinical assessment or intervention is required, ensuring participants receive coordinated support.
• Support the delivery of evidence-based, low-intensity clinical interventions and self-management approaches within the scope of the postholder's professional competence.
• Apply an understanding of common physical and mental health conditions, particularly those that may affect an individual's ability to work or remain in employment.
• Support the identification of appropriate interventions for individuals experiencing issues such as musculoskeletal conditions, anxiety, low mood, stress and other health-related barriers to employment.
• Provide advice on the clinical aspects of reasonable adjustments, phased returns to work and changes to duties, working with participants and employers where appropriate and with consent.
• Support appropriate referral to GPs, specialist services and other healthcare professionals where needs fall outside the scope of WorkWell.
• Where appropriately trained, competent and authorised, undertake relevant clinical functions such as prescribing and fit note certification in accordance with applicable guidance and professional requirements.

1.5 Clinical Governance, Safety and Supervision

• Contribute to the development and maintenance of the WorkWell clinical governance framework.
• Ensure clinical practice is safe, evidence-based and consistent with professional standards and organisational policies.
• Provide clinical supervision, advice and support to Work and Health Coaches and other colleagues delivering health-related interventions, ensuring they work within their competence.
• Support the identification, reporting and review of patient safety incidents, complaints and concerns in line with the Patient Safety Incident Response Framework (PSIRF).
• Act as a point of escalation for safeguarding concerns arising through the SPOA and MDT, ensuring appropriate procedures are followed.
• Promote the application of safeguarding adults and children procedures and the Mental Capacity Act, in line with local policies and guidance.
• Ensure clinical records are accurate, timely and appropriately maintained.
• Support compliance with information governance, confidentiality and UK GDPR requirements.
• Monitor clinical quality and safety, identifying risks and implementing improvement actions.
• Provide clinical evidence and information for contractual quality reporting, including triage performance, audits, incidents and participant feedback.

1.6 Service Development, Quality Improvement and Evaluation

• Work with the WorkWell Service Manager and wider team to develop and continually improve the clinical model.
• Support the development of effective pathways between WorkWell, primary care, community services and wider system partners.
• Identify opportunities to improve access, reduce barriers to support and improve participant experience and outcomes.
• Use service data, audit findings and feedback to identify trends, variation and opportunities for improvement.
• Contribute to service evaluation, including relevant baseline and discharge measures, participant feedback and follow-up activity.
• Support the development of pathways for population groups at greater risk of health-related economic inactivity.
• Share learning and good practice across the service and wider health system.
• Contribute to the delivery of contractual requirements and key performance indicators.

1.7 Partnership Working and Stakeholder Engagement

• Build and maintain effective relationships with GP practices, Primary Care Networks and wider primary care colleagues.
• Develop relationships with NHS services, community providers, mental health services, VCFSE organisations, Local Authorities, DWP and employers.
• Support effective communication between WorkWell and primary care, ensuring GPs are appropriately informed about participants' care and outcomes.
• Work collaboratively with Suffolk WorkWell colleagues to support consistent approaches and effective cross-border working.
• Represent the clinical interests of WorkWell at relevant meetings and forums.
• Support system partners to understand the WorkWell model, referral pathways and opportunities for collaborative working.
• Promote a positive, solution-focused approach to partnership working and service development.
• 2. Other Responsibilities

Working with the WorkWell Service Manager and wider team, the postholder will:

• Provide senior clinical advice and support during periods of increased demand or staff absence.
• Contribute to service planning, reporting and contract monitoring.
• Support the development of training and learning opportunities for the WorkWell team.
• Keep up to date with relevant national policy, guidance and developments relating to work and health.
• Undertake other reasonable duties appropriate to the level and nature of the post.
• 3. General Requirements

The postholder will be expected to:

• Maintain professional registration and comply with the relevant professional code of conduct.
• Maintain appropriate continuing professional development and undertake relevant training.
• Work within their professional scope of practice, competence and authority.
• Adhere to NPC policies and procedures, including safeguarding, information governance, health and safety and equality and diversity.
• Demonstrate a commitment to equality, diversity, inclusion and person-centred care.
• Promote the values and objectives of Norfolk Primary Care and the WorkWell service.

Person Specification

Qualifications

Essential

• Current registration with an appropriate UK healthcare professional regulator (for example NMC, HCPC or GMC).
• Relevant professional qualification in nursing, medicine or an Allied Health Profession.
• Evidence of significant post-registration clinical development and experience.
• Evidence of ongoing professional development and maintenance of professional registration.
• Appropriate safeguarding adults and children training, or willingness to undertake training to the required level.

Desirable

• Master's degree or equivalent advanced clinical or professional development.
• Qualification or experience in advanced clinical practice, clinical leadership or service management.
• Independent prescribing qualification.
• Qualification or training in clinical supervision, mentorship or practice education.
• Training in mental health assessment, occupational health, vocational rehabilitation or health coaching.

Additional Requirements

Essential

• Ability to work predominantly from home, with occasional attendance at face-to-face meetings and events across Norfolk.
• Ability to travel occasionally across Norfolk to meet service and stakeholder requirements.
• Ability to work flexibly to meet the needs of the service.

Skills and Abilities

Essential

• Strong clinical judgement and the ability to make safe, evidence-based decisions within professional scope of practice.
• Excellent leadership and communication skills, with the ability to influence and engage colleagues across different professional backgrounds.
• Confident chairing and facilitating multidisciplinary meetings, supporting constructive discussion and clear decision making.
• Ability to assess complex situations, identify risk and determine appropriate escalation.
• Ability to provide clinical advice and support to both clinical and non-clinical colleagues.
• Excellent interpersonal skills, including the ability to manage sensitive and challenging conversations.
• Ability to work collaboratively and build effective relationships with a wide range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to analyse information, identify trends and contribute to service improvement.
• Good IT skills, including the use of clinical systems and Microsoft Office.
• Ability to work independently and demonstrate initiative, flexibility and resilience.
• Ability to work effectively in a predominantly remote environment, managing workload and maintaining communication with a geographically dispersed team.
• Confidence using digital platforms to chair meetings, provide clinical advice and collaborate with colleagues and partners.

Desirable

• Experience of motivational interviewing or health coaching approaches.
• Experience of data analysis, clinical audit and reporting against performance indicators.
• Knowledge of employment-related health support, reasonable adjustments and return-to-work planning.

Personal Attributes

Essential

• A collaborative and inclusive approach to leadership.
• A commitment to delivering safe, high-quality and person-centred services.
• Ability to work flexibly in a developing service environment.
• A positive, solution-focused approach to problem solving.
• Commitment to continuous improvement, learning and professional development.
• Ability to demonstrate empathy, professionalism and integrity.
• Self-motivated and able to work autonomously within an agreed management and clinical governance structure.

Experience

Essential

• Significant experience in a senior clinical, leadership or advanced practitioner role.
• Experience of clinical assessment, decision making and prioritisation.
• Experience of managing complex cases and identifying clinical risk.
• Experience of working within a multidisciplinary team and collaborating across professional boundaries.
• Experience of providing clinical advice, guidance or supervision to colleagues.
• Understanding of safeguarding responsibilities and the application of relevant legislation and professional guidance.
• Knowledge of clinical governance, patient safety and quality improvement.
• Understanding of the relationship between physical health, mental health and wider social factors.

Desirable

• Experience of clinical triage and referral management, including remote or telephone-based assessment.
• Experience of chairing or leading MDT meetings or complex case reviews.
• Experience in primary care, community health, mental health or urgent care.
• Experience of occupational health, vocational rehabilitation or work and health services.
• Experience of working with GP practices, PCNs, VCFSE organisations, Local Authorities or DWP partners.
• Experience of service mobilisation, pathway development or service transformation.
• Knowledge of the NHS landscape, Integrated Care Boards and Primary Care Networks.
• Experience of clinical audit, service evaluation and performance monitoring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)