About this role
Job summary
University Hospital Dorset are looking for a CAU Ward Clerk/ Receptionist.
Job overview
- To provide support to CAU and Paediatric Reception and cover for absences.
- To provide an efficient ward clerk service to the Children's Unit.
- To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
Base Location: Poole Hospital and will move to RBH.
Interview: 1st December
Main duties of the job
- Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
- Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors
- from within and outside the hospital and co-ordinate to relevant source
- To advise the Outpatient Department of the need for follow-up appointments,
- following a child's discharge from the Ward, including accurate patient data
- To receive telephone calls and take accurate messages for the ward staff.
About us
UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job description
Job responsibilities
Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have.
The hours of work are Thursday, Friday and Saturday 10.00-18.00.
Person Specification
Experience
Essential
- Competent use of IT skills
- Ability to work under pressure with predictable interruptions
- GCSE or Equivalent in English and Numeracy
Desirable
- ECDL
Skills
Essential
- Positive and caring attitude
- Time management skills
- Interest in working in the healthcare sector/ NHS environment
Desirable
- Adaptable to different situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Poole NHS Foundation Trust
Longfleet Road
Poole
BH15 2JB
United Kingdom
Employer's website
https://www.uhd.nhs.uk/careers (Opens in a new tab)