About this role
Job summary
We are a looking for an Administration and Enquiries Officer to support the delivery of Public Voices administration teams daily functions of the main office and incoming enquiries.
Reporting to the Human Resources and Administration Director, you will be the key person in providing a professional, welcoming, efficient and safe working environment with particular responsibility to be first point of contact for incoming enquiries from multiple services.
Your role will work closely with the Information and Signposting Development Manager to support systems to receive resident enquiries that come through Public Voices delivery of a range of community-facing services that are based in multiple London Boroughs.
Main duties of the job
We are seeking a candidate with a background in front of house administration and customer relations, and experience of supporting a diverse range of people by delivering a consistent quality of response and high level of customer service.
The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others. They will be an excellent listener, and a confident and articulate communicator.
About us
Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use.
Through our work, we ensure people in the community are heard bringing together diverse voices and including those who find themselves margin-alised or are rarely reached by service providers. We take a usercentred, co-production approach to understanding individuals and communities needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for provid-ers, and stronger and healthier neighbourhoods.
Working at Public Voice is about making a difference to communities as part of a welcoming and supportive team. We offer staff:
Opportunities to develop new skills and grow
Wellbeing support, such as our SimplyHealth plan
Job description
Job responsibilities
See attached application pack for full details.
Main duties
- 1. Being a keyholder and opening the office in the mornings.
- 2. Answering the main door and greeting visitors, responding to in person enquiries.
- 3. Answering the telephone as first point of contact.
- 4. Adhering to systems to respond to or pass on incoming enquiries.
- 5. Providing basic accurate signposting/information.
- 6. Responding promptly and accurately to email and phone enquiries.
- 7. Ensuring entry of client details and basic follow up actions into the Charitylog CRM.
- 8. Ensuring the office space is kept clean and tidy and hazard free.
- 9. Assisting team rota carrying out monthly office health and safety checks.
- 10. Good communication with Public Voice services, staff, external stakeholders and clients.
- 11. Undertaking any other reasonable duties as required.
Person Specification
Other
Essential
- See attached application pack for full details.
Desirable
- See attached application pack for full details.
Qualifications
Essential
- See attached application pack for full details.
Desirable
- See attached application pack for full details.
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Public Voice CIC
Address
Tottenham Town Hall
Town Hall Approach Road
London
N15 4RX
United Kingdom
Employer's website
https://publicvoice.london/ (Opens in a new tab)