About this role
Job summary
An exciting opportunity has arisen for a motivated, enthusiastic and experienced, patient focussed Administrator to support the county-wide Memory Assessment Service in the West ICA.
The post holder will be expected to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality administrative service.
Essential skills for this role include - Excellent verbal and written communication with attention to detail and excellent interpersonal skills. The ability to perform efficient diary management, planning and organising of own workload and work on own initiative is also an essential requirement. Along with an excellent knowledge and working experience of using Microsoft Outlook, Excel and Word.
The post holder should demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers and general members of the public and representatives of other organisations, demonstrating an empathetic approach.
If you enjoy working within a team in a patient facing role, we look forward to hearing from you.
Main duties of the job
The post holder will ensure the delivery of a comprehensive high quality secretarial and administrative service to the Memory Assessment Service (MAS) clinicians and will play a central role within the provision of services.
The post holder will be required to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality service.
To co-ordinate appointments, booking rooms in a variety of settings across the designated area.
The post holder will be required to use a variety of Trust in-house computer systems and provide a high level of customer care.
The post holder should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment. A professional and flexible approach and attitude is required along with honesty, integrity, and discretion. The post holders must deliver a patient focussed approach and respect the privacy, dignity, religious and cultural beliefs of others and always display the highest levels of confidentiality and have an open attitude to change.
The MAS Administrator will be expected to work with the wider administration team in designated area.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Person Specification
Qualifications and Experience Essential
RSA III/OCR III Word-Processing/Typing/Text Processing or equivalent qualification or experience GCSE English and Maths or equivalent qualification NVQ 3 Level 3 in Business Administration or Customer Service or relevant equivalent experience Previous clerical/admin/secretarial experience
Desirable
Experience of providing administrative support within a healthcare setting ECDL Computer skills or equivalent qualification
Skills and Aptitude Essential
Good written communication skills including spelling, grammar and attention to detai Excellent knowledge and use of Microsoft Outlook, Excel, Word Diary management skills
Knowledge and Abilities Essential
Ability to relate and empathise with patients', carers, and members of the public Ability to understand and follow procedures
Desirable
Knowledge/experience of RiO system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Across West Locality including Penzance and Redruth
Redruth
TR15 3ER
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)