About this role
Job Description
Job TitleShipping Coordinator
JOB MISSION
A short description of the reason why the position exists.
The Shipping Coordinator position ensures that products are packaged, labeled, and shipped accurately and on time to meet customer requirements. This role exists to manage logistics, coordinate with carriers, maintain shipping records, and support inventory control—ultimately ensuring efficient delivery operations and contributing to overall customer satisfaction and supply chain performance.
Responsibilities
Significant Activities and Projects related to the Mission.
Coordinate Shipments
- Schedule and organize outgoing shipments both international and domestic based on production schedules and customer orders.
- Select appropriate carriers and shipping methods to meet deadlines and cost targets.
Prepare Shipping Documentation
- Generate packing lists, bills of lading, shipping labels, and export documents as needed.
- Ensure documentation complies with legal and company requirements both internationally and domestic.
Inventory and Order Management
- Collaborate with warehouse and production teams to verify order accuracy and inventory levels before shipping.
- Update inventory systems to reflect shipped goods.
Carrier Communication and Tracking
- Liaise with freight carriers to arrange pickups, resolve delays, and monitor shipment progress.
- Track and trace shipments to ensure timely delivery and communicate status to relevant departments or customers.
Compliance and Safety
- Ensure shipments meet all regulatory requirements, including hazardous material guidelines if applicable.
- Follow company policies and safety protocols for packaging and loading.
Problem Solving and Issue Resolution
- Investigate and resolve shipping errors, damaged goods, or delivery issues.
- Coordinate returns or replacements when needed.
Cost Management
- Work to optimize shipping costs through rate negotiation, carrier selection, and efficient scheduling.
- Monitor shipping expenses and assist in budgeting.
Customer Service Support
- Provide shipment updates and delivery confirmations to customers or internal stakeholders.
- Assist with resolving customer complaints related to shipping or delivery.
0Skills and Competencies (Know-How)
The knowledge and skills needed to perform the job effectively, encompassing technical, managerial, and interpersonal skills. Includes the depth and breadth of the expertise required.
Shipping Coordinator
1Shipping Coordinator
Education
- High School GED required
- Associates degree in logistics, supply chain management, business, or a related field is preferred
Certifications: None
Travel: (% of time out of the office)Minimal travel / ad-hoc trips to other sites as required
Preferred Experience
International Shipping