About this role
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
- Primary Objective: The Inside Sales Agent is an entry-level contributor who works to provide customer account management service.
- This role will coordinate call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management, as well as provide selling agility.
- Primary
Duties
- Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
- Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
- Exhibit comfort in upselling and providing product options to increase sales.
- Gain an understanding of company operations and industry trends.
- Assist with the identification of potential process improvements.
- Collaborate in group activities and collaborate with a team.
- Advanced troubleshooting skills and ability to handle and address escalations.
- Perform various office administration duties such as keying in orders, preparation of reports, and follow-up to ensure customer satisfaction with order development.
- Perform other duties as needed.
- Required Experience and Education: Bachelor’s degree in a related field preferred.
- 0-2 years of relevant experience OR equivalent combination of education and experience.
Competencies
- Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
Other Pertinent Job Information: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.