About this role
Essential Job
Duties and Responsibilities: Description
Footer Role- Account Development Director / Sr Manger – AD. Reports to Program Director – Gurugram Site Work Location- Sector 48, Gurugram. Candor Techspace Looking for 9+ years
Key Responsibilities
- 1. Strategic Partnership & Relationship Management Serve as a key interface between Aspire and the client's business representatives, facilitating business reviews, governance discussions, operational alignment and ongoing stakeholder engagement. Drive partnership governance and value realisation, ensuring alignment on strategic priorities, agreed commitments, service deliverables and business outcomes. Manage business requirements, operational priorities, escalations and executive communications, ensuring timely resolution and sustained stakeholder confidence. Lead and coordinate Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committee meetings and other governance forums, including preparation of management presentations, performance reports, action trackers and executive summaries. Facilitate cross-functional collaboration across service delivery, operations, technology, learning and development, and vendor teams to ensure alignment on business priorities and execution. Monitor and communicate key operational, financial and performance indicators, providing leadership with visibility into account health, emerging risks, dependencies and improvement opportunities.
- 2. Account Governance & Leadership Coordination Partner with the Program Director in driving continuity, governance and effective oversight of strategic and operational workstreams. Facilitate periodic governance reviews, leadership updates and structured status reporting. Drive accountability and follow-through on key decisions, action points and business commitments. Ensure effective coordination between leadership and functional teams to maintain alignment on programme priorities.
- 3. Operational Performance & Service Excellence Drive visibility and coordination of operational performance reporting, including: Outage Severity Reporting Downtime Reporting and Metrics Incident Management Reporting Service Performance Tracking Facilitate operational readiness, service improvement initiatives and cross-functional resolution of identified gaps. Monitor performance trends, highlight potential risks and support timely interventions to maintain service delivery standards. Identify opportunities to strengthen reporting frameworks, operational efficiency and service excellence.
- 4. Business Continuity & Transition Management Partner with the Program Director's office in driving Business Continuity Planning (BCP) for account governance and leadership-related activities. Ensure structured handovers and knowledge transfer during organisational, operational or leadership transitions. Establish and maintain knowledge repositories, governance records, process documentation and continuity frameworks. Support business resilience through effective coordination and preparedness for planned and unplanned transitions.
- 5. Compliance, Audit & Financial Governance Oversee tracking and completion of mandatory programme-specific training and compliance requirements. Support audit readiness, compliance reviews and adherence to applicable organisational and contractual requirements. Coordinate preparation of monthly billing exhibits and supporting documentation for invoicing. Ensure timely collation, validation and submission of governance, compliance and financial documentation. Facilitate coordination with relevant internal teams to address audit observations and compliance-related dependencies.
- 6. Strategic Initiatives & Project Coordination Coordinate strategic transformation, service enhancement and business improvement initiatives, including: Service delivery enhancements Process optimisation and reporting automation Operational efficiency initiatives Drive stakeholder alignment across business, operations, technology and support functions to ensure effective implementation.
Track project milestones, deliverables, dependencies and benefits realisation. Provide leadership with regular progress updates, highlighting risks, opportunities and areas requiring intervention. Proactively identify opportunities to enhance the overall partnership, governance framework and business outcomes.