About this role
Job Req ID: 30565
Essential Duties and Responsibilities
- 1. Incoming RMA packages login, receiving.
- 2. Open RMA packages and perform physical and visual inspection.
- 3. Keeping track of return record and following up on related process with vendors.
- 4. Review and process RMA requests, and check status for customers.
- 5. Receives phone calls, answers questions, communicates directly with customers on RMA issues.
- 6. Handling shipping process for RMA packages.
- 7. Organize and maintain cleanliness at receiving dock and warehouse at all time
- 8. Assist in parts transferring in between departments and buildings.
- 9. Maintain daily reports and documents handling.
Qualifications
- 1. Strong communication and management skills.
- 2. Detail oriented and good time management.
- 3. Independent person and a strong team player.
- 4. Customer relations experience.
- 5. Microsoft Office knowledge
- 6. Fluent in English.
- 7. Computer components knowledge