About this role
At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Make your mark in a high-performing, values-led team Thrive your way with flexible work options About the Opportunity Build trust.
- Grow partnerships.
- Make every connection count.
- Great customer relationships don’t happen by chance — they’re built on trust, collaboration and results.
- Join Metcash’s growing Primary Freight team and help our customers succeed, strengthen long-term partnerships and uncover new opportunities for growth.
- In this Role, You Will: Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
- Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
- Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
- Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
- Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.
- You’ll bring: 3+ years’ experience in customer success or account management within FMCG, retail or supply chain.
- A track record of building strong relationships and driving customer retention.
- Commercial acumen and the ability to spot opportunities for growth and improvement.
- Strong problem-solving, communication and stakeholder engagement skills.
- An understanding of the Australian logistics landscape and a customer-first mindset.
- What’s on Offer 🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Metcash is Australia’s leading wholesale distribution company, with $19.6 billion in sales (FY26) and a proud spot in the ASX Top 125.
- We believe in the power of independent, family-owned businesses to shape vibrant communities.
- Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
- We’re committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations.
- If you need support during the application process, just let us know.
- Your privacy and dignity are always respected.
- Join us and be part of something bigger!
- #INFLA #LI - SS1