About this role
Job summary
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices).
Are you looking for a rewarding opportunity to make a real impact within a vital Acute Ward? We are excited to offer an opportunity to join our dedicated Acute Respiratory Unit Team and supporting the delivery of high-quality patient care.
This is a fantastic role for someone who is organised, detail-oriented, and enthusiastic about contributing to our service within the Acute Trust.
We are seeking to appoint a Ward Clerk to support the Acute Respiratory Unit and admit day-case patients for the Pleural Day Case Team.
Maintain essential IT systems, including the patient tracker, patient demographic updates (addresses),"Call Me" system, and daily Consultant allocation processes.
This role is to cover Maternity Leave for 12 months and is 24.5 hours per week and is based at Worcester Royal Hospital.
Main duties of the job
This role will involve receiving general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
To maintain real-time updates of the wards Whiteboard, complete Patient Administration System (PAS) Preparation and scanning of documentation. Update and maintain filing systems in the ward to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward clinical IT systems.
To maintain effective communication with patients, relatives and members of the multidisciplinary team.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description Job responsibilities
This is a generic job description which covers a range of duties that a Ward Clerk
may be required to undertake.
To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.
The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust but would normally be attached to one area.
The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust but would normally be attached to one area.
The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts performance review guideline
The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts performance review guideline
This Post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
This Post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
Special Requirements:It is expected that any computer training required for this post must be gained within 3 months.
It is expected that any computer training required for this post must be gained within 3 months.
It is expected that any computer training required for this post must be gained within 3 months.
Key Relationships:
Patients, relatives, carers, senior and junior medical, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries.
Person Specification
Qualifications Essential
GCSE English & Maths
Desirable
Business Administration Level 2
Experience Essential
In depth working knowledge of Microsoft Office. Experience working in a busy patient focused environment. Administration experience. Ability to prioritise and organise a changing workload and work systematically towards deadlines.
Desirable
Experience working in NHS environment. Experience of PAS, Bluespier, and CLIP.
Internal NHS Job Vacancy Essential
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Worcestershire Acute Hospitals NHS Trust
Address Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)