AV Technician III @ Astreya

What this Job Entails

The AV Technician III will join our expanding team onsite with one of our global clients. The technician will provide operational support and upkeep for corporate AV/VC environments and will work independently to maintain reliable meeting-room and event experiences. The AV Technician III will confidently analyze and resolve AV issues using strong technical diagnostic skills, coordinate complex escalations, and provide guidance to less-experienced team members. Technical responsibilities include conference room support, preventive maintenance, audio, video, conferencing technology, digital signage, high-profile event support, inventory, and service-ticket management. Occasional travel to other client offices may be required.

Scope

• Works independently on assignments that require considerable judgment and initiative.
• Takes ownership of assigned AV issues through resolution or appropriate escalation.
• Makes practical recommendations for resolving recurring equipment and room-support issues.
• May serve as an escalation resource for less-experienced technicians.
• Provides technical guidance and shares knowledge with other team members.
• Works within established guidelines while remaining accountable for the quality and timeliness of assigned work.

Your Roles and Responsibilities

• Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
• Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
• Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.
• Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.
• Take ownership of assigned AV issues and ensure appropriate follow-through with users, internal teams, or vendors.
• Support corporate videoconferencing platforms and associated room equipment.
• Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components.
• Verify normal room operation following equipment replacement, vendor service, or approved system updates.
• Gather diagnostic information and escalate programming, network, infrastructure, and major hardware issues to the appropriate internal team, vendor, or manufacturer.
• Coordinate with AV engineering, network, facilities, and vendors when resolving complex or recurring issues.
• Review recurring room problems and ticket history to identify potential equipment or reliability concerns.
• Recommend equipment replacement, preventive-maintenance actions, or support-process improvements based on observed issues.
• Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history.
• Contribute to room checklists, knowledge-base articles, support procedures, and troubleshooting guides.
• Manage AV inventory, including spare equipment, adapters, cables, batteries, loaner equipment, stock levels, RMAs, and DOA products.
• Perform equipment setup, pre-event checks, rehearsals, live support, and breakdown for meetings and corporate events.
• Provide a high level of technical support during executive meetings, high-profile events, and service-impacting incidents.
• Make time-sensitive troubleshooting decisions within the responsibilities of the role to minimize meeting and event disruptions.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users, vendors, and manufacturers to address AV requests, service issues, and equipment repairs.
• Assist users with operating conference room, presentation, and videoconferencing systems.
• Provide hands-on guidance and troubleshooting assistance to less-experienced technicians.
• Follow all client policies, standards, safety guidelines, and support procedures.
• Perform other duties as required. This list is not intended to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• High school diploma or general education degree (GED) and 5 to 8 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience supporting and maintaining corporate AV, videoconferencing, meeting-room, and event environments.
• Strong understanding of AV signal flow, conference room technology, room-control systems, cabling, and device connectivity.
• Ability to troubleshoot displays, cameras, microphones, speakers, control systems, presentation equipment, digital signage, and videoconferencing systems.
• Demonstrated ability to independently resolve moderately complex and recurring AV issues.
• Ability to identify when an issue requires escalation to an engineer, programmer, network team, vendor, or manufacturer.
• Experience providing AV support for executive meetings, high-profile events, presentations, and hybrid meetings.
• Demonstrates good judgment when selecting troubleshooting methods and determining appropriate next steps.
• Ability to organize and prioritize multiple AV incidents, service requests, room checks, and event-support requirements.
• Ability to remain calm and communicate clearly during time-sensitive meetings and events.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to work effectively with executive-level users.
• Ability to read and understand AV system diagrams, room documentation, equipment manuals, and troubleshooting procedures.
• Ability to document troubleshooting steps, resolutions, and escalations clearly and accurately.
• Ability to work day, evening, or weekend shifts and travel to support events when required.
• Must have a valid driver’s license and safe driving record.

Preferred Qualifications

• AVIXA CTS or another relevant AV certification.
• Manufacturer-specific AV training or certifications.
• Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams

Rooms, Zoom Rooms, or similar corporate AV technologies.

• Experience with AV monitoring, room-management, inventory, or service-ticketing platforms.

Salary Range

$23.49 - $37.10 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days

401k Plan

• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law