About this role
THE ROLE
Concessions Lead is responsible for effectively and profitably managing and directing all day to day aspects of the concessionspromotion operations.
ESSENTIAL FUNCTIONS
- Provide leadership, coaching and mentorship to a staff responsible for executing the concessions team business plan.
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
- Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
- Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
- Preserving existing programs and be creative in developing new concepts to ensure the highest possible quality of food service.
- Oversee monthly inventory for concessions operations and develop yearly operational budgets.
- Monitor staff performance as it relates to speed of service and guest relations.
- Work with analytic team to analyze sales as well as sales mix.
- Establish a strong relationship with clients to resolve outstanding issues and work with them in planning of events.
- Perform other related duties, tasks and responsibilities as required.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The ideal candidate will have a minimum of 5-7 years’ management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.