About this role
Job summary
The Patient Safety and Quality Improvement Administrator provides high-quality administrative and programme support to the Patient Safety and Quality Improvement (QI) teams. The role provides essential support to patient safety processes, quality improvement programmes, and key governance activities across the Trust.
Duties include coordinating meetings, preparing reports, managing incident-related data, supporting improvement projects, and ensuring high standards of accuracy, professionalism and confidentiality. The post involves working closely with clinical and non-clinical teams, helping to drive safer systems, better experiences and continuous improvement for patients and staff. Strong communication skills, excellent attention to detail, and the ability to manage competing priorities are essential.
Main duties of the job
Provide comprehensive administrative support to the Patient Safety Manager, QI Manager and wider Patient Safety and Quality Improvement (PSQI) team.
Coordinate complex governance meetings (e.g. Safety Incident Review Forum, Patient Experience & Safety Forum, Room for Improvement Scheme) and Task & Finish groups, including agendas, high-quality minutes and action tracking.
Work closely with Chairs and lead Directors of these meetings to bring relevant information to their attention.
Support reporting requirements by preparing accurate reports, presentations, correspondence and programme updates.
Maintain accurate filing systems (electronic and paper) and ensure intranet content, policies and reports are up to date.
Support service improvement projects by collating data, conducting audits, and creating and updating Standard Operating Procedures.
Support patient safety incident investigations, including data accuracy, national uploads and liaison with divisions and senior leaders.
Manage external incident reporting (EPINS) in line with Patient Safety Incident Response Framework principles and track progress appropriately.
Maintain Datix records to a high standard and support data extraction for divisional and governance reports,
Contribute to the development and distribution of patient safety alerts.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description Job responsibilities
Please see attached job description. The main responsibilities are to work with the patient safety and Quality Improvement team supporting them to provide trust wide coordination
Person Specification
Qualifications Essential
Good standard of general education (5 GCSEs or equivalent at Grade C/4 or above, including Maths and English) Evidence of Continued Professional Development.
Desirable
Knowledge of health related assurance and compliance activity. Training in Patient Safety or Quality Improvement methodology.
Experience Essential
Significant experience in a senior administrative role within a large, complex organisatio Proven experience in minute-taking for formal meetings and preparing agendas and reports. Experience managing complex diaries and arranging events and seminars
Desirable
Prior experience working within the NHS or a healthcare environment Awareness or experience of quality improvement projects
Skills, abilities, and knowledge Essential
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams). Ability to maintain and update electronic filing systems and databases. High level of diplomacy, tact, and the ability to handle confidential and sensitive information.
Desirable
Previous experience with Risk Management Systems (E.g. Datix) and other NHS-specific platforms.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address QEH
Gayton Road,
Kings Lynn
PE30 4ET
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)