Watch Expert @ Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Key Responsibilities

1. Client Development & Sales Excellence

• Deliver an exceptional and personalized client experience that reflects Hermès standards.
• Develop and maintain long-term relationships with VIC clients, watch enthusiasts, and collectors.
• Partner with Sales Associates to identify, develop, and retain high-potential watch clients.
• Assist Sales Associates during key client appointments, product presentations, special orders, and high-value sales opportunities.
• Act as the Watches subject matter expert during client interactions.
• Leverage advanced storytelling and horological expertise to increase client engagement and conversion.
• Conduct Watch Discovery experiences and promote Hermès watchmaking savoir-faire.
• Support client recruitment, retention, and loyalty strategies.
• Represent the métier during commercial activations, client events, and PR initiatives.

2. Business Performance & Commercial Leadership

• Actively contribute to the achievement of store and Watches sales objectives.
• Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
• Engage collectors and watch enthusiasts to expand the Hermès Horlogerie client community.
• Support buying discussions, assortment recommendations, and podium activities when required.
• Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
• Share market intelligence, competitor observations, and client insights to support business decisions.
• Participate in key sales, clienteling, and PR events.

3. Expertise Leadership & Team Development

• Serve as the store's reference point for all matters related to Watches.
• Coach and develop Sales Associates through on-the-floor training, product education, and client support.
• Conduct briefings, Watch Discovery sessions, and knowledge-sharing activities.
• Support the team during client appointments requiring advanced horological expertise.
• Share best practices and elevate watch knowledge across the store.
• Participate actively in regional and global Expert communities.
• Continuously maintain and develop expertise through training and self-learning.

4. Brand Ambassador

• Embody Hermès culture, values, and standards at all times.
• Represent the Watches métier internally and externally.
• Promote Hermès watchmaking heritage, craftsmanship, and savoir-faire through compelling storytelling.
• Build credibility and legitimacy for the métier among clients and colleagues.
• Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

• Advanced knowledge of Hermès watch collections, calibers, and exceptional timepieces.
• Strong understanding of watchmaking history, movements, complications, and manufacture.
• Knowledge of after-sales service processes and industry trends.
• Strong storytelling and presentation capabilities.

Commercial Excellence

• Proven luxury retail sales performance.
• Strong clienteling, VIC development, and collector engagement capabilities.
• Experience selling exceptional and high-value timepieces.
• Business acumen and sales orientation.

Leadership & Influence

• Ability to influence without direct authority.
• Strong coaching and mentoring skills.
• Capability to inspire clients and colleagues through expertise and knowledge-sharing.

Personal Attributes

• Passion for watchmaking and horology.
• Curiosity and continuous learning mindset.
• Strong interpersonal, communication, and community-building skills.
• Ability to engage clients on technical watchmaking topics.
• Embodiment of Hermès values.
• Minimum 5 years of luxury watches experience with strong technical watchmaking knowledge.