About this role
Job summary
We are looking to recruit an organised and methodical person with excellent customer service skills to join our busy Outpatient Reception Team at The North Cambridgeshire Hospital, Wisbech.
As part of your role you will be responsible for answering incoming calls to the Outpatient Reception areas. Calls must be dealt with politely and promptly, relaying queries and messages as necessary and liaising with other departments when appropriate.
You will also be responsible for booking patient appointments using the Patient Administration System, clinic management such as cancelling clinics, reception duties and dealing with general enquiries. You will be required to make changes to patients personal details and collecting routine information such as ethnic origin and Overseas Visitor Status.
You will have the ability to work in a systemic and methodical way, either under direction or on your own initiative, be friendly and conscientious and have excellent communication skills. Attention to detail is of the utmost importance, as is the ability to remain calm under pressure.
Please be advised that this role may close early if we receive a high volume of applications. Early submission is encouraged.
Main duties of the job
Receiving patients to relevant outpatient clinics and provide administrative support to the clinic staff.
Cancelling clinics and creating ad hoc clinics as requested by the Operational Teams.
Ensure that laid down procedure is followed in compliance with Caldicott recommendations; Health Records Management and Patient Administration Policy and procedural guidance.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description Job responsibilities
Please see attached job description and person specification for further information about this role.
Person Specification
Qualifications/training and professional development Essential
Good standard of numeracy and literacy and the ability to write legibly
Desirable
Educated to GCSE Level or equivalent
Experience Essential
Recent administrative, customer services, or reception experience Evidence of ability to operate effectively as part of a team or on own initiative
Desirable
Proven good organisational skills
Skills, abilities and knowledge Essential
Excellent verbal and written communication skills Ability to follow instructions accurately Ability to work under significant pressure, prioritising own workload effectively Highly accurate data inputting skills Ability to keep information confidential Good working knowledge of Microsoft Office applications
Desirable
Knowledge of Patient Administration Systems or alternative booking systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address The North Cambridgeshire Hospital
Churchill Road
Wisbech
PE13 3AB
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)