About this role
To carry out the file audit of assigned locations as per hind sighting process and observe deficiency if any and follow up for their remarks / feedbacks for appropriate closure.
Core Responsibilities:
o Conduct periodical inspection of disbursed files to ensure process and polices norms are followed, highlighting areas of improvements at regular intervals.
o Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements.
o Implement effective controls and improvements in the process design, system and operation wherever required.
o Prepare reports on the documention process adhering to timelines and accuracy.
o Review customer data entry - demographic details (including income related & other additional information), efficiency in LOS/Finone and ensure maximum files are processed and sanctioned with minimium error rate.
o Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process.
o Coordinating for NHB & other statutory audit related to file maangement.
o Prepare accurate and efficient reports and MIS for the review.
o Understand policies and provide training to location teams to ensure process and polices norms are followed.
o Ensure all PMAY files are validated before submission of claim to regulator.
o Ensure and validate KYC checking at 100%
Qualification: Graduate, Masters/Post Graduate