About this role
Job Purpose
To manage and coordinate day-to-day Medical and General Insurance activities within the Business Unit, including renewals, policy administration, claims, payments, and compliance with Corporate Insurance requirements.
Key Responsibilities
- Insurance Renewal: Collect, review, validate, and consolidate Medical and General Insurance renewal data from relevant departments and submit it to the broker within the required timelines.
- Policy Administration: Manage policy additions, deletions, endorsements, and coverage changes, ensuring accuracy and obtaining the required approvals.
- Medical Insurance: Coordinate employee and dependent additions, deletions, class changes, eligibility updates, CCHI compliance, and medical insurance inquiries.
- General Insurance: Handle Motor, Property, Marine, and other General Insurance requirements, including certificates, declarations, and policy updates.
- Claims Management: Coordinate General Insurance claims, ensure proper documentation, follow up on outstanding cases, and escalate issues when required.
- Invoices and Payments: Review insurance invoices, credit notes, and Statements of Account (SOA), and coordinate with Finance for timely payment processing.
- Coordination and Compliance: Liaise with Corporate Insurance, brokers, and internal departments to ensure compliance with approved policies, SOPs, and procedures.
- Reporting and Records: Maintain accurate insurance records, monitor outstanding matters, and provide regular updates and reports to Corporate Insurance.
Required Qualifications and Skills
- Experience in Medical and General Insurance operations.
- Knowledge of insurance policies, renewals, endorsements, and claims.
- Proficiency in Microsoft Office, particularly Excel.
- Good command of English and Arabic.