About this role
At MCB, every customer interaction is an opportunity to create something meaningful. As a Product Owner, you'll help shape experiences that combine innovation, insight and human understanding, turning ambition into lasting impact. You will help to drive the design, optimisation, and performance of end-to-end customer journeys, delivering seamless experiences across all customer touchpoints. The role leverages customer insights, service design, process improvement, and analytics to enhance customer satisfaction, operational efficiency, and business outcomes.
We are on the lookout for:
Job vacancy: Product Owner
The Product Owner is responsible for the strategic evolution, resilience and operational performance of MCB’s core payment ecosystem.
The role focuses on the platforms and services supporting domestic and international payment processing, ensuring secure, reliable, scalable and compliant payment operations across the Bank.
As Product Owner, you will own the product vision, roadmap, backlog and delivery priorities for critical payment platforms, working closely with Operations, Technology, Architecture, Risk, Compliance, Finance, external vendors and regulatory stakeholders.
In this role, you will
- Define and execute the product vision, roadmap and prioritised backlog for Payments Core platforms and services;
- Lead initiatives to improve the stability, scalability, resilience, security and performance of payment processing systems;
- Manage the lifecycle of payment platforms, including upgrades, integrations, regulatory changes, transformation initiatives and technology obsolescence;
- Translate business, operational, customer and regulatory needs into clear product outcomes, requirements and acceptance criteria;
- Drive payment modernisation initiatives, including real-time payments, ISO 20022, automation and straight-through processing;
- Partner with Engineering and Architecture teams throughout discovery, design, build, testing, deployment and production support;
- Ensure payment solutions comply with applicable regulatory requirements, payment scheme rules, security standards and internal controls;
- Monitor platform health, service availability, incidents and operational KPIs, and drive corrective actions and continuous service improvement;
- Prioritise production defects, technical debt, risk remediation and resilience improvements alongside business change;
- Manage dependencies across internal teams, payment networks, central infrastructure, external vendors and implementation partners;
- Support business continuity, disaster recovery, resilience testing, release readiness and operational handover activities;
- Identify opportunities to simplify payment workflows, reduce manual intervention and improve reconciliation and exception management.
To succeed, you will be required to demonstrate the following competencies:
- Makes sense of complex, high-volume and sometimes contradictory information to solve problems effectively;
- Strikes the right balance between accepting workable solutions and pursuing stronger alternatives where the risk or opportunity warrants it;
- Uses customer, operational and industry insights to shape priorities and drive critical initiatives;
- Makes appropriate compromises to arrive at practical solutions with others;
- Builds effective professional relationships with stakeholders, decision-makers and delivery partners;
- Takes ownership, anticipates dependencies and drives issues through to resolution;
- Communicates complex payment and technology topics clearly to technical and non-technical audiences;
- Works effectively in a fast-paced, regulated and delivery-oriented environment.
We are looking for candidates who have a minimum of:
- A Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, Banking or a related field;
- At least three years of experience in product ownership, product management, business analysis or a related delivery role within banking or payments;
- A strong understanding of payment processing, payment schemes, reconciliation, settlement, exception management and regulatory requirements;
- Proven experience working with Agile methodologies and product lifecycle management;
- Demonstrated ability to translate complex business needs into clear product requirements and prioritised outcomes;
- Proven ability to coordinate across business functions, technology teams and external vendors to support successful delivery;
- Experience with Temenos T24 and payment processing systems, which is strongly preferred;
- Experience delivering or supporting mission-critical banking or payment transformation initiatives.
OR
- A Diploma and at least five years of relevant experience within banking, payments operations, payment technology, product delivery or a related field;
- Experience delivering or supporting mission-critical banking or payment transformation initiatives;
- Knowledge or experience of TPH, IPS, SWIFT, RTGS, MACSS, ISO 20022, payment routing, clearing or settlement will be considered an advantage.
You will also be required to demonstrate:
- Excellent written and verbal communication skills;
- Strong analytical, prioritisation and problem-solving capabilities;
- Sound judgement and the ability to make decisions in complex and regulated environments;
- Familiarity with payment trends, technologies, cybersecurity and operational resilience expectations;
- Proficiency in Agile tools and collaboration platforms;
- A growth mindset and commitment to continuous improvement;
- The capacity to work effectively in a fast-paced and dynamic environment.
A combination of qualification and experience will be considered.
Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.
Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying.
As part of the recruitment process, candidates will be required to provide a valid Certificate of Character of less than 3 months and two professional references.
The deadline for submission of application is 16 November 2026.
The Management reserves the right not to appoint anyone following this advert