About this role
Job Purpose
- The purpose of the role is to manage all operational aspects of DP World Trade Finance from day-to-day transactions
Key Accountabilities
- Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
- Act as a Subject Matter expertise for all operational aspects and be accountable in terms of implementation.
- Review of core operational activities like onboarding, disbursements, and settlements.
- Client engagement including follow ups on facility Utilisation.
- Be responsible for the recording and reporting of the information in DP World Trade Finance platform ensuring accuracy and Turnaround Time
- Execute day to day operations to ensure the service is delivered as per the guidelines set.
- Execute Client and Financial Institution KYC within the defined SLA and in line with regulatory guidelines.
- Monitor ongoing KYC renewals and ensure timely follow up with the clients and Financial Institution for documents and related information.
- Execute Loan transactions for all the products offered by DP World Trade Finance and related activities as per the defined process and SLA.
- Coordinate with clients for of the efficient utilisation of credit facilities.
- Act as a Subject Matter expertise and ensure that the proper implementation of Standard Operating procedures and other related policies.
- Periodic review and accountability of the client documents like facility agreements and housekeeping of all the common operations SharePoint, physical docs and share drive.
- Communicate with customers, internal stakeholders (sales, compliance, credit, product, etc.) to resolve exceptional cases
- Manage all transactions on the platform and monitoring transactions.
- Liaise with Financial Institutions where applicable to resolve client issues in a timely & efficient manner.
- Ensure all operational controls are implemented as per Policy and Procedure
- Highlighting risks/incidents impacting business with relevant stakeholders and ensure there is a mitigation plan that is put into place.
- Ensuring and participating in the testing of new system/changes to existing system and share observations regularly.
- Periodic and ad hoc update to Head of operations on all the operational aspects including client feedback or any other escalating matters.
- Perform other related duties as assigned
Qualifications and Experience
- 5-10 years’ experience in Trade Finance/Corporate & Commercial Banking operations. (Experience in Financial Institutions / Trade Finance Funds is an advantage)
- Bachelor’s Degree in Finance, Business Administration, Marketing, Accounts or Banking or equivalent
- Knowledge in Trade Finance products and KYC, AML guidelines
Skills
- Customer Service Oriented
- Patience and the ability to tactfully handle customer and team queries
- Problem solving attitude
- Ability to work independently