About this role
Job summary
The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk.
This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department.
Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.
This position is varied from day to day, the main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.
You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.
Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00) lates (14:30-22-00, 16:00-00:00) and nights (22:00-07:00).
Main duties of the job
To provide a comprehensive, flexible & efficient administrative support service as part of rotational shift patterns for the Emergency Department.Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.
Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Person Specification
Qualification Essential
Good standard of english and maths as per application form
Experience Essential
Receptionist experience Experience of customer care Experience working to tight deadlines in a busy environment Experience in being a productive member of the team
Desirable
Receptionist experience in health care setting
Skills Essential
Effective communicator Good team player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Broomfield
Court Road
Chelmsford
CM1 7ET
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)